Dispute Executive

OpenCommerce GROUP - CÔNG TY TNHH OPENCOMMERCE TECH

Địa điểm làm việc: Hà Nội

Hết hạn: 27/08/2023

Chi tiết công việc
Giới thiệu công ty

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phần mềm công nghệ

Mô tả công việc

Professionally handle dispute cases related to return process
Dealing with issues related to operating/ system errors that might affect customer experience
Dealing with user complaints on social media that might affect company branding
Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience
Clarifying the customer's complaints, resolve customer issues or follow escalation process
Maintain a balance between company policy and customer benefit in decision making
Take high responsibility in serving customers by wow Customer Success
Assist team lead in other tasks assigned

Yêu cầu

Bachelor degree in business or related field
1-2 years' experience in Ecommerce/Finance/Banking and/or have experience handling payment gateways: Paypal, Stripe,...
Good knowledge in eCommerce platform/ Fintech/ Digital banking are advantages
Good relationship with internal and partners
Good verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment
Good at data analysis skills and Microsoft Excel
Ability to work effectively both independently and as part of a team.
Critical thinking and have service mindset

Quyền lợi

Attractive NET salary: 9 000 000 - 12 000 000 VND
Salary according to KPI and monthly performance
13th-month salary, performance bonus at the end of the year
Review salary every 6 months
Paying leaves day on salary. Leave days: 12 days/year
Open working environment with great benefits:
Flexible working time.
- From Mon-Fri - 2 days off
- Working hours: 8 hours (from 8-10am to 5-7pm) & 1 hour for lunch time.
- Remote working: 24 days/year - 2 days/month.
Professional equipment & laptops are provided. Free lunch served, snacks & coffee are provided daily
Health insurance and social insurance as prescribed. Support for business travel expenses
Bonus policy according to seniority
Working with a creative, enthusiastic, passionate team, ready to break through
Holidays, New Year according to regulations. Frequent team building, annual vacation. Join the company's clubs: book, soccer, badminton, yoga, billiards...
Training & Self Development:
Supported orientation towards individual, group and organizational goals
Receive training from experts, help improve expertise, train thinking at work
Get trained in new technologies, expose and solve difficult problems of e-commerce

Thông tin chung

Ngày hết hạn: 27/08/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

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Quy mô công ty

Từ 101 - 500 nhân viên

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