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Mô tả công việc
Professionally handle dispute cases related to return process
Dealing with issues related to operating/ system errors that might affect customer experience
Dealing with user complaints on social media that might affect company branding
Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience
Clarifying the customer's complaints, resolve customer issues or follow escalation process
Maintain a balance between company policy and customer benefit in decision making
Take high responsibility in serving customers by wow Customer Success
Assist team lead in other tasks assigned
Yêu cầu
Bachelor degree in business or related field
1-2 years' experience in Ecommerce/Finance/Banking and/or have experience handling payment gateways: Paypal, Stripe,...
Good knowledge in eCommerce platform/ Fintech/ Digital banking are advantages
Good relationship with internal and partners
Good verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment
Good at data analysis skills and Microsoft Excel
Ability to work effectively both independently and as part of a team.
Critical thinking and have service mindset
Quyền lợi
Attractive NET salary: 9 000 000 - 12 000 000 VND
Salary according to KPI and monthly performance
13th-month salary, performance bonus at the end of the year
Review salary every 6 months
Paying leaves day on salary. Leave days: 12 days/year
Open working environment with great benefits:
Flexible working time.
- From Mon-Fri - 2 days off
- Working hours: 8 hours (from 8-10am to 5-7pm) & 1 hour for lunch time.
- Remote working: 24 days/year - 2 days/month.
Professional equipment & laptops are provided. Free lunch served, snacks & coffee are provided daily
Health insurance and social insurance as prescribed. Support for business travel expenses
Bonus policy according to seniority
Working with a creative, enthusiastic, passionate team, ready to break through
Holidays, New Year according to regulations. Frequent team building, annual vacation. Join the company's clubs: book, soccer, badminton, yoga, billiards...
Training & Self Development:
Supported orientation towards individual, group and organizational goals
Receive training from experts, help improve expertise, train thinking at work
Get trained in new technologies, expose and solve difficult problems of e-commerce
Thông tin chung
- Ngày hết hạn: 27/08/2023
- Thu nhập: Thỏa thuận
Thương mại điện tử xuyên biên giới, nhân tố cốt lõi của nền kinh tế thế giới, đang mang đến cơ hội kinh doanh rất lớn cho các doanh nghiệp vừa và nhỏ.
Hiểu rằng cơ hội luôn đi kèm thách thức, sau hơn 10 năm hoạt động trong lĩnh vực eCommerce, OpenCommerce Group mong muốn trở thành bệ phóng cho các doanh nhân, doanh nghiệp kinh doanh trực tuyến phát triển và thành công.
...
Quy mô công ty
Từ 101 - 500 nhân viên
