Distribution Center Manager

1. Distribution Center Operations Management
· Manage all day-to-day operations of the Distribution Center.
· Develop, implement, and control warehouse operating procedures.
· Ensure receiving, inspection, storage, picking, packing, and dispatch activities are performed accurately, safely, and on schedule.
· Allocate manpower and resources according to workload and operational plans.
· Monitor and resolve operational issues in a timely manner.
· Ensure the Distribution Center meets productivity, quality, and service-level targets.
2. Inventory Management
· Manage and control inventory levels at the Distribution Center.
· Ensure goods are stored properly, in the correct locations, and under appropriate storage conditions.
· Maintain inventory accuracy between physical stock and system records.
· Coordinate periodic stock counts and investigate inventory discrepancies.
· Monitor slow-moving, near-expiry, damaged, or obsolete goods and recommend appropriate actions.
· Ensure proper inventory handling and stock rotation in accordance with product requirements and Company procedures
3. Order Fulfillment & Distribution Management
· Plan and coordinate outbound operations to ensure timely store replenishment.
· Ensure orders are prepared and dispatched to the correct stores, in the correct quantities, and according to schedule.
· Coordinate with the Logistics/Transportation team to ensure efficient distribution.
· Monitor delivery progress and resolve issues that may affect distribution schedules.
· Work closely with relevant departments to ensure product availability for business operations.
4. Warehouse Systems & Technology
· Manage and ensure effective use of the Warehouse Management System (WMS) and other relevant technologies.
· Establish and maintain standardized operating procedures within the system.
· Monitor data accuracy and ensure consistency between system records and physical operations.
· Recommend improvements to warehouse systems, technology, and operating methods to enhance efficiency
5. Safety, Quality & Compliance
· Ensure Distribution Center operations comply with Company policies, procedures, and relevant standards.
· Establish and maintain safety standards for warehouse operations, goods, and employees.
· Ensure products are handled and stored according to applicable requirements.
· Identify operational risks and implement appropriate preventive and corrective actions.
· Coordinate with relevant departments on inspections, audits, and corrective actions related to quality and compliance.
6. People & Performance Management
· Manage, assign, and coordinate the Distribution Center workforce.
· Set performance objectives and monitor KPIs for operational teams.
· Train, coach, and develop employees to improve operational capabilities.
· Evaluate employee performance and recommend solutions to improve productivity.
· Build a professional, safe, disciplined, and collaborative working environment.
· Develop manpower and succession plans for key positions within the Distribution Center
7. Cost Management & Operational Improvement
· Monitor and control Distribution Center operating costs.
· Identify opportunities to reduce costs and improve productivity.
· Optimize the use of warehouse space, manpower, equipment, and other resources.
· Monitor operational KPIs and analyze root causes of performance gaps.
· Lead and implement continuous improvement initiatives to enhance operational efficiency.
· Benchmark and adopt relevant best practices in warehouse and Distribution Center management.
8. Stakeholder Management
· Coordinate with Supply Chain, Purchasing, Logistics, Store Operations, and other relevant departments to ensure smooth product flow and distribution.
· Maintain effective working relationships with transportation providers, service vendors, and relevant business partners.
· Coordinate the resolution of issues related to receiving, storage, order fulfillment, and distribution.
· Ensure timely and accurate communication of operational information among relevant stakeholders.
9. Reporting & Analysis
· Monitor and provide regular reports on Distribution Center performance.
· Report on inventory, productivity, inventory accuracy, order fulfillment, distribution performance, operating costs, and operational issues.
· Analyze operational data and recommend improvement actions.
· Escalate risks and critical issues that may impact business operations in a timely manner.