[district: 12, tan binh, go vap] - expert, InsuranceNgân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Hình thức: Toàn thời gian
Ngày đăng: 23/04/2024
Hạn nộp: 15/06/2024
Job Purpose
- The job holder is responsible for providing the best financial protection and safety solutions to customers using insurance products and increasing the strong bond between customers and Techcombank
Key Accountabilities (1)
1. Consult and Sales
Customers: Protecting the most important things for Techcombank's customers:
- Introduce and advise on the most suitable insurance products for each stage of the customer's life (protection of health, family, finance, personal property, etc.)
- Give customers the best experience in terms of quality before and after sales service
- Complete all necessary documents for the Customer's Insurance contract, assist the customer in medical examination, hand over the insurance document to the Customer, assist the customer in the claim procedure. submit a claim file in accordance with the regulations of TCB and the insurance partner
- Handle and resolve customer's urgent/unexpected support requests quickly, promptly, and satisfactorily.
- Looking for opportunities to introduce customers to other sales forces at Techcombank (Example: TCBond investment products)
- Be the first contact for customers to contact when they arise support requests, questions and problems about insurance.
- Store and update daily/weekly/monthly reports on sales results/customer referral results from Techcombank's sales force
Service: Building and ensuring service quality, customer relationship
- Building strong and good relationships with customers, so that they always believe that "Techcombank is the best insurance product provider"
- Be the first point of contact for customers when their insurance-related needs arise.
- Ensuring the best service quality in every step of the customer's journey
Customers: Protecting the most important things for Techcombank's customers:
- Introduce and advise on the most suitable insurance products for each stage of the customer's life (protection of health, family, finance, personal property, etc.)
- Give customers the best experience in terms of quality before and after sales service
- Complete all necessary documents for the Customer's Insurance contract, assist the customer in medical examination, hand over the insurance document to the Customer, assist the customer in the claim procedure. submit a claim file in accordance with the regulations of TCB and the insurance partner
- Handle and resolve customer's urgent/unexpected support requests quickly, promptly, and satisfactorily.
- Looking for opportunities to introduce customers to other sales forces at Techcombank (Example: TCBond investment products)
- Be the first contact for customers to contact when they arise support requests, questions and problems about insurance.
- Store and update daily/weekly/monthly reports on sales results/customer referral results from Techcombank's sales force
Service: Building and ensuring service quality, customer relationship
- Building strong and good relationships with customers, so that they always believe that "Techcombank is the best insurance product provider"
- Be the first point of contact for customers when their insurance-related needs arise.
- Ensuring the best service quality in every step of the customer's journey
Key Accountabilities (2)
2. Systems and processes
- Strictly comply with Techcombank's policies on: information security, customer privacy, standards of behavior as a Techcomer.
- Comply with agreements on service quality between TCB and insurance partners.
- Comply with the process of selling and issuing insurance contracts in accordance with the standards of TCB and insurance partners
- Strictly comply with Techcombank's policies on: information security, customer privacy, standards of behavior as a Techcomer.
- Comply with agreements on service quality between TCB and insurance partners.
- Comply with the process of selling and issuing insurance contracts in accordance with the standards of TCB and insurance partners
Key Accountabilities (3)
3. Human:
- Continuously improve knowledge và soft skills to meet the increasingly complex and high requirements of service quality, ensuring every customer is satisfied with the service provided through self-study and attend training courses
- Always have the spirit of self-learning in work and life
- Always have an open attitude to share information with others in accordance with Techcombank's functions, duties and standards of conduct, ready to accept change
- Ownership, responsibility in work, through clear orientation, towards outstanding results
- Fully aware of organizational culture and perform tasks according to Techcombank's core values and behavioral standards, embodying Techcomer's DNA.
- Actively participate in Techcombank's organizational culture building activities
4. Other related tasks as assigned by management.
- Continuously improve knowledge và soft skills to meet the increasingly complex and high requirements of service quality, ensuring every customer is satisfied with the service provided through self-study and attend training courses
- Always have the spirit of self-learning in work and life
- Always have an open attitude to share information with others in accordance with Techcombank's functions, duties and standards of conduct, ready to accept change
- Ownership, responsibility in work, through clear orientation, towards outstanding results
- Fully aware of organizational culture and perform tasks according to Techcombank's core values and behavioral standards, embodying Techcomer's DNA.
- Actively participate in Techcombank's organizational culture building activities
4. Other related tasks as assigned by management.
Key Relationships - Direct Manager
Senior Manager, Priority Banking Center or Manager, Priority Business Management
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Priority Banking Center at the branch, Departments within the RBG Division and outside the relevant Division
Key Relationships - External Stakeholders
Customers, notary offices, Insurance companies, medical facilities, etc.
Success Profile - Qualification and Experiences
Qualifications
- University graduate or higher (preferably majoring in Insurance, Banking, Economics)
- English proficiency: TOEIC certificate or equivalent according to bank's requirement
Domain Expertise
- At least 08 years of experience working in the field of customer consulting in retail banking or life insurance/or experience in Priority Customer Service/or experience in business development, advertisement
- University graduate or higher (preferably majoring in Insurance, Banking, Economics)
- English proficiency: TOEIC certificate or equivalent according to bank's requirement
Domain Expertise
- At least 08 years of experience working in the field of customer consulting in retail banking or life insurance/or experience in Priority Customer Service/or experience in business development, advertisement
Nộp hồ sơ liên hệ
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Kỹ Thuật Viên Viễn Thông (Tân Bình/ Gò Vấp/ Quận 12)
Công ty Cổ phần Viễn thông FPT - FPT Telecom
8 - 15 triệu
Hồ Chí Minh
16/06/2024
Nhân Viên Tư Vấn Tài Chính - Mức Lương Từ 8Tr - 15Tr - Tân Bình, Gò Vấp, Phú Nhuận, Tân Phú, Bình Thanh, Quận 3, Quận 12- Data Có Sẵn- Không Yêu Cầu Kinh Nghiệm
CÔNG TY TÀI CHÍNH MTV SHINHAN VIỆT NAM
Trên 8 triệu
Hồ Chí Minh, Đồng Nai, Khác
08/06/2024
Nhân viên Kinh doanh khu vực - Quận 12, Gò Vấp, Hóc Môn, Tân Bình
Công ty Cổ phần Công nghệ Sen Đỏ
11 Tr - 20 Tr VND
Hồ Chí Minh, Bình Dương
15/06/2024
Nhân Viên Kỹ Thuật Hạ Tầng Viễn Thông (Khu Vực Tân Bình- Gò Vấp - Quận 12)
Công ty Cổ phần Viễn thông FPT - FPT Telecom
8 - 15 triệu
Hồ Chí Minh
16/06/2024
Nhân Viên Telesales Thu Nhập Từ 12 Đến 20 Triệu (Tân Bình - HCM)
công ty cổ phần tập đoàn công nghệ thủy sản việt nam
12 - 14 triệu
Hồ Chí Minh
03/06/2024
Nhân Viên Tư Vấn Bán Hàng - HCM5 (Gò Vấp, Q.12, Củ Chi, Hóc Môn)
Công ty TNHH MTV kỹ thuật và khoa học OPPO
7.000.000- 15.000.000
Hồ Chí Minh
30/05/2024
Nhân Viên Kinh Doanh - Quận 12, Củ Chi, Hóc Môn, Quận Gò Vấp
OPPO VIỆT NAM
10 triệu - 15 triệu
Hồ Chí Minh
23/05/2024
Nhân Viên Kinh Doanh - HCM5 (Quận 12, Gò Vấp, Củ Chi, Hóc Môn)
Công ty TNHH MTV kỹ thuật và khoa học OPPO
9.000.000 đến 13.000.000
Hồ Chí Minh
30/05/2024
[GẤP] CHUYÊN VIÊN/ CV CAO CẤP KINH DOANH - KV HỒ CHÍ MINH (Tân Bình, Gò Vấp, Tân Phú, Củ Chi, Phú Nhuận, Bình Chánh, Bình Dương)
NGÂN HÀNG TMCP VIỆT NAM THƯƠNG TÍN (vietbank)
Thỏa thuận
Hồ Chí Minh, Bình Dương, Đồng Nai
03/06/2024
Nhân Viên Tư Vấn Bán Hàng - HCM5 (Gò Vấp, Q.12, Củ Chi, Hóc Môn)
Công ty TNHH MTV kỹ thuật và khoa học OPPO
7.000.000- 15.000.000
Hồ Chí Minh
30/05/2024
Vị trí [district: 12, tan binh, go vap] - expert, Insurance do công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [District: 12, Tan Binh, Go Vap] - Expert, Insurance hoặc công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) ở các link phía trên
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên