Document Staff

Main Job Purposes:
1.Securing the handling of air outbound documents quickly, safely, accurately, trustfully.
2.Being contact window with the Customer Service Department/Agent for all issues related to documentation, cargo tracing, operation to meet customer's inquiries.
Job Details:
-Receiving air outbound information of shipments from CSD or BD team, creating job in YUNAS, monitoring shipping documents and shipment status.
-Communicating with CSD/BD by email and phone to serve them all issues related to their shipments.
-Solving promptly customers' complaints that related to shipment's documents.
-Communicating with overseas agent/CSD/BD to solve occurred troubles.
-Co-ordinating with other internal sections to make sure whole process is properly and smoothly followed
-Issuing sale invoices in YUNAS for FAD to collect debits (via monthly SOA) from customers.
-Check buying rate / selling rate to avoid loss shipment.
-Acknowledge information on customs sheet in order to advise to CSD & related party if any.
-Acknowledge the nature of goods to advise CSD to recheck before processing. Ex: for machine shipment, need to recheck whether it contains oil or battery or not... or need to issue letter of commitment...
-Submit AMS on airline's system.
-Releasing Yusen Booking confirmation to CSD.
-Preparing label & OP sheet for terminal team to handle cargo
at the airport.
-Issuing final bill, preparing the pouch to send together with cargo & send shipping advice to oversea agent.
-Sending final AWB to customer.
-Co-odinate with FAD & BD to push customers/agent to arrange payment soon.
-Following instruction of airline & destination about E-awb/ E-freight/ SA by Yunas to avoid unexpected fee.
-Collecting & sending back the original hawb & customs sheet to customer by monthly or as their requirement
-Arranging fumigation & insurance (if any).
-Collecting actual photo at SGN terminal warehouse & send to agent/CSD in case damage shpt.
-Reporting to upper management as assigned RP (reporting package) and in case of any problem related to shipments timely
-Through daily work, look for shortcomings and propose to monitor.