E - Commerce Executive
Công Ty Phân Phối Mỹ Phẩm Minthacare
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 27/12/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
E-store set up
Promotion set up
Inbound process
CEM
Customer Service, Live chat
Rating and Review management
Enhance Customer Experience
Specifically, your responsibilities include:
Upload content, images of SKUs to e-stores
Set up banners, products collections on SIS and promotion landing page
Place stock order and support the inbound process
Post content to Feed
Create, schedule and send CEM message
Customer Service:
Investigate customer's problems and find solutions
Communicate with other departments and management to resolve problems
Learn product information, promotions and discounts as updated
Check messages, comments and answer customers and questions about product information,
promotions, discount vouchers, etc via Chat box
Assist customers to order, exchange, evaluate on e-commerce floors such as Lazada, Shopee, Tiki
Resolve customer complaints within set SLAs (service level agreements)
Promotion set up
Inbound process
CEM
Customer Service, Live chat
Rating and Review management
Enhance Customer Experience
Specifically, your responsibilities include:
Upload content, images of SKUs to e-stores
Set up banners, products collections on SIS and promotion landing page
Place stock order and support the inbound process
Post content to Feed
Create, schedule and send CEM message
Customer Service:
Investigate customer's problems and find solutions
Communicate with other departments and management to resolve problems
Learn product information, promotions and discounts as updated
Check messages, comments and answer customers and questions about product information,
promotions, discount vouchers, etc via Chat box
Assist customers to order, exchange, evaluate on e-commerce floors such as Lazada, Shopee, Tiki
Resolve customer complaints within set SLAs (service level agreements)
Yêu cầu
Yêu Cầu Công Việc
College/ University degree
1-2 years experienced of being in related position in beauty/healthcare field
Knowledge concerning E-commerce is an advantage
Good customer service mindset
Professional, proactive, positive, strong communication
Basic English is required
College/ University degree
1-2 years experienced of being in related position in beauty/healthcare field
Knowledge concerning E-commerce is an advantage
Good customer service mindset
Professional, proactive, positive, strong communication
Basic English is required
Quyền lợi
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Thông tin chung
- Ngày hết hạn: 27/12/2023
- Thu nhập: Thỏa thuận
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