E - Commerce Executive

E-store set up
Promotion set up
Inbound process
CEM
Customer Service, Live chat
Rating and Review management
Enhance Customer Experience
Specifically, your responsibilities include:
Upload content, images of SKUs to e-stores
Set up banners, products collections on SIS and promotion landing page
Place stock order and support the inbound process
Post content to Feed
Create, schedule and send CEM message
Customer Service:
Investigate customer's problems and find solutions
Communicate with other departments and management to resolve problems
Learn product information, promotions and discounts as updated
Check messages, comments and answer customers and questions about product information,
promotions, discount vouchers, etc via Chat box
Assist customers to order, exchange, evaluate on e-commerce floors such as Lazada, Shopee, Tiki
Resolve customer complaints within set SLAs (service level agreements)