Mô tả công việc
- Take full ownership to develop 3P (Mall) with Shopee/ Tiki/Lazada to achieve KPIs (Sales, Traffic, Conversion rate, Transactions).
- Support Direct-to-Consumer (D2C)/ Customer Relationship Management (CRM) manager in developing a total customer experience (CX) strategy, customer journey, and loyalty program aligned with the overall company direction and business objectives.
- Research market trends and analyze customer behaviors and touch points to identify opportunities for improvement and growth.
- Design monthly promotions with products, price aligned with product marketing teams
- Collaborate with cross-functional teams, including marketing and logistics, to support ecommerce sales initiatives.
- Collaborate with other departments to develop customer benefits, loyalty programs, and implement retention strategies to maximize customer lifetime value.
- Manage media budget with ability to optimize the key investment vs visibility gained from platforms.
- Analyze user behavior data, goals achievement and drop-offs to identify friction areas.
- Collaborate with IT (local, HQ) to oversee the management and enhancement of all digital platforms, focusing on optimizing UI/UX and CX of the Mobile App and E-commerce platform.
Yêu cầu
- Bachelor Degree
- At least 3 years' experience in CRM and E-commerce industry, focusing on strategy development and digital campaign execution.
- Understanding of
digital marketing platforms and online customer behavior.
- Excellent analytical and data-driven decision-making skills.
- Effective communication and collaboration skills.
- Results-driven and customer-centric mindset with a focus on achieving targets and ROI.
- Ability to handle pressure, multitask on projects, and adapt to a result-oriented working culture.
- Strong organizational and multitasking abilities.
- Detail-oriented with a focus on accuracy.
- Good communication & Business English.
Quyền lợi
Chăm sóc sức khoẻ
Individual's health insurance
Nghỉ phép có lương
Annual leaves and company leaves
Căn-tin
Meal allowances
Thông tin khác
NGÀY ĐĂNG
10/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
KỸ NĂNG
E-commerce, Thương Mại Điện Tử, Ecommerce Platforms, Digital Marketing, Online Trading
LĨNH VỰC
Thương mại điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 12th floor, Sofic Building, 10 Mai Chi Tho, An Khanh Ward, HCMC
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 10/12/2025
