E-Commerce Operations Staff

We're looking for an E-commerce Operator to run the back-end operations that keep our Amazon business running smoothly. This role is ideal for someone who is interested in learning deeply about cross-border e-commerce, enjoys keeping things organized, and is looking to shine in a broader operations role.
WHAT YOU'LL DO
1. Account Health & Compliance
- Check account health: Monitor account health, performance notifications, refunds, and Voice of the Customer. Catch issues early, open Seller Support cases, and follow them through to resolution.
- Keep documentation ready. Maintain account verification, product compliance, and Brand Registry documents.
2. Catalog & Marketplace Operations
- Keep the catalog clean. Create and optimize listings, upload flat files, fix suppressed or stranded listings, and manage variations across marketplaces.
- Monitor pricing and reviews. Track pricing, Buy Box status, and customer reviews, and flag unusual changes.
- Run promotions. Set up and monitor deals and coupons, gradually taking ownership from our Key Account Managers.
3. Inventory & Business Performance
- Track inventory: Monitor stock levels, flag restock risks, handle unsellables and removals.
- Analyze competitors: Monitor competitor listings in our niches: rankings, reviews, pricing, deals.
- Support A/B testing. Suggest ideas for testing images, titles, and offers, help set up experiments, and track results
4. Reporting & Process Improvement
- Deliver the data: Maintain daily, weekly, and monthly reports across sales, revenue, PPC, and account performance, so the team can make informed decisions.
- Build the SOPs: Create and update SOPs as our processes and markets evolve