Ecommerce Sales Advisor

Mô tả Công việc
Driving the sales performance of the e-commerce platform, consult clients on online platforms within leadtime standard.
Personally pursue and close key sales opportunities, managing the sales process.
Build professional and trusting relationships with key clients, leverage existing relationships.
Manage the end-to-end order processing and fulfillment operations.
Ensure timely and accurate processing of customer orders, including picking, packing, and shipping.
Follow up on exchange & return claims from online clients.
In charge of packaging orders from Stores to the Hub
Work closely with warehouse, store team for stock arrangement & order fulfilment.
Ensure a high standard of customer service by optimizing communication channels and resolving customer issues promptly.
Collaborate with customer service teams to address customer inquiries and resolve issues related to order status, shipping, and returns.
Assisting with customer issues and marking customer complaint emails for escalation.
Other task assigned by line manager.