Education Consultant/ Chuyên Viên Tư Vấn Tuyển Sinh

Job Overview
Point Avenue is a character development focused Ed-tech company based in Hanoi, Vietnam. We instill "Character First, the Pathway to Excellence" in all that we do and aim to empower the next generation of leaders in Vietnam to transform the world through wisdom, integrity, and compassion. Senior Course Consultants are the backbone of our programs. You are key support personnel whose primary responsibilities lay in being specialists and program subject matter experts within their assigned programs, providing customer relations assistance to parents and students, liaising them with teachers and managers and managing your team to achieve sales goals.
Responsibilities and Duties
1. Sales & Enrollment
- Follow-up to convert from potential lead source to meet the pipeline & final sales target.
- Arrange diagnostic tests and meeting with customers.
- Consult of prospective students and their families to offer the suitable course based on customers' needs, and students' information.
- Receive customer payments and hand over cash balance and documents to the Accounting Department.
2. Customer relation management
- Handle customer's inquiries.
- Timely communicate with the internal team and make suggestions to improve organization.
- Provide good after sales service to have a high parent/ student referral source.
3. Administration
- Arrange class for students.
- Translate and interpret feedback/program information to support teacher teams.
- Collaborate with teachers to conduct parent teacher conferences.
- Organize and assist in PA exhibitions/workshops and other educational events.
4. Team management
- Conduct market research and make sales plan for your team.
- Train team member to achieve team-sales target.
5. Other tasks assigned by the first-line supervisor.
Work location:
- Long Bien Center, 60 Chu Huy Man street, Sai Dong Urban, Phuc Dong Ward, Long Bien District, Hanoi
- Cau Giay Center, 2nd & 3rd floor CT1 Building, Yen Hoa Park View, 3, Vu Pham Ham street, Cau Giay Dist., Ha Noi
Working schedule:
- 5 days/ week during regular Fall & Spring term (off Mon and Thur or Tue and Fri)
- 6 days/ week if joining the summer & winter camp (day off will be advised later)
Working time:
- Spring/Fall:
+ Weekday: 10:00 am - 7:00 pm
+ Weekend: 8:30 am to 5:30 pm
- Summer/Winter: 8:30 am to 5:30 pm