Educational Consultant

About the Company
We are looking for a proactive, results-driven Course Consultant to introduce Dino AI English to parents and help them select the most suitable English learning plan for their children. Dino AI English is an AI-powered English learning app designed for children aged 4-13. The program combines structured English courses, personalized learning paths, interactive speaking practice, pronunciation feedback, and 24/7 AI teacher support.
About the Role The Course Consultant will manage the customer journey from lead contact and trial-class activation to consultation, payment, and initial customer onboarding. This role requires strong communication skills, consultative selling ability, disciplined follow-up, and confidence in working with sales targets. The role is designed around a product-assisted sales model in which Sales uses customer needs, trial-class participation, app activity, assessment results, and learning reports to provide personalized recommendations and close enrollments.
Responsibilities
Lead Engagement and Qualification
Contact assigned leads through phone calls, Zalo, SMS, or other approved communication channels.
Make the first contact within the required response time and consistently follow up with potential customers.
Understand the child's age, current English level, learning difficulties, previous learning experience, and the parents' expectations.
Qualify leads based on customer needs, budget, engagement level, and purchase intention.
Prioritize customers based on app activity, including registration, placement-test completion, trial participation, repeated login, and pricing-page views.
Trial Class and App Activation
Guide parents through account registration, app login, placement tests, and trial lessons.
Assist customers in selecting and booking appropriate trial activities.
Send reminders before scheduled trial sessions and follow up promptly after completion.
Encourage inactive users to complete their first lesson or placement assessment.
Support parents with basic product-use questions and coordinate with Operations or Customer Support when necessary.
Consultation and Sales Conversion
Conduct personalized consultations based on the child's assessment results, trial experience, and learning needs.
Recommend suitable packages based on the customer's learning goals, commitment level, and budget.
Present pricing, promotions, installment options, deposits, and payment methods accurately.
Handle objections related to price, learning effectiveness, online learning, AI teachers, study duration, and child engagement.
Follow up consistently and aim to complete the transaction within the required sales cycle.
Achieve individual revenue, conversion, and productivity targets.
CRM and Sales Data Management
Update all customer activities and sales statuses accurately in the CRM.
Record calls, contact results, consultation notes, trial status, quotations, follow-up plans, and payment outcomes.
Maintain complete and accurate customer data for sales tracking and analysis.
Provide feedback on lead quality, customer behavior, pricing responses, product issues, and common objections.
Customer Onboarding and Internal Coordination
Guide newly enrolled customers through payment confirmation and account activation.
Ensure customers understand their selected package and next learning steps.
Coordinate with Operations, Customer Support, Marketing, and Product teams to resolve customer issues.
Escalate technical, payment, account, or learning-related concerns promptly.
Support promotional campaigns, referral programs, customer events, and sales activation activities.
Qualifications
At least 1 year of experience in telesales, education consulting, customer consultation, inside sales, or a related role.
Experience in EdTech, online education, English training, children's education, apps, or subscription products is preferred.
Required Skills
Strong Vietnamese communication and persuasion skills.
Ability to identify customer needs and recommend suitable solutions rather than relying only on scripted selling.
Comfortable communicating with parents and discussing children's learning needs.
Strong objection-handling, negotiation, follow-up, and closing skills.
Target-oriented, disciplined, resilient, and comfortable working in a performance-driven environment.
Able to use CRM systems, spreadsheets, communication tools, and sales dashboards.
Willing to work flexible hours when required to contact parents outside standard office hours.
Basic English is preferred.
Preferred Skills
Previous experience selling annual education packages or high-value consumer products.
Experience handling inbound leads generated from Meta, Google, TikTok, KOL, or app campaigns.
Familiarity with sales funnels involving placement tests, trial classes, consultations, and course enrollment.
Experience using Zalo, CRM outbound-calling systems, and digital payment tools.
Knowledge of CEFR, children's English-learning pathways, AI learning products, or online-learning methodology.
Proven track record of achieving monthly sales and conversion targets.