Mô tả công việc
Key Responsibilities
• Provide first-level technical support to end users, ensuring smooth day-to-day operations of laptops, desktops, and IT equipment;
• Troubleshoot and resolve issues related to hardware, software (Windows, Microsoft Office), and network connectivity (Wi-Fi, VPN, LAN);
• Assist in installing, configuring, and maintaining end-user devices and business applications;
• Support user account management, including password reset, access rights, and email setup;
• Log, track, and update support requests in the ticketing system, ensuring timely resolution and proper follow-up;
• Assist in IT asset management, including maintaining inventory records and coordinating with vendors;
• Support basic system monitoring, antivirus updates, and IT security practices;
• Assist in routine IT operations such as system maintenance, backup activities, and reporting;
• Document technical issues, solutions, and user guidelines for internal reference;
• Refer complex issues to senior IT members or regional teams when necessary;
• Perform other duties as assigned.
Yêu cầu
• Early-career professionals with 1-2 years of relevant experience in Information Technology, Computer Science, or related fields;
• Basic knowledge of computer hardware, software, and operating systems (Windows);
• Fundamental understanding of networking concepts (TCP/IP, LAN, Wi-Fi, VPN);
• Strong problem-solving and analytical skills;
• Good communication skills and a service-oriented mindset;
• Good command of English, both written and spoken;
• Familiarity with Microsoft Office Suite and basic IT tools;
• Ability to learn quickly and adapt in a fast-paced environment;
• Responsible, detail-oriented, and proactive in handling tasks;
• Friendly, patient, and professional attitude when supporting users.
Quyền lợi
Thưởng
- Attractive salary and bonus;
- 13th month salary.
Hoạt động nhóm
Professional and dynamic working environment.
Khác
- Aon Insurance, social insurance according to the Law;
- Annual outing trip;
- Birthday Leave;
- Summer Time Leave in every June, July and August;
- Hybrid working arrangement: 2 days WFH per week.
Thông tin khác
NGÀY ĐĂNG
21/07/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Troubleshooting, Networking Concepts, Problem-solving, Communication Skills
LĨNH VỰC
Kế toán/Kiểm toán
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- 23rd Floor, TNR Tower, 54A Nguyen Chi Thanh Street, Lang Thuong Ward, Dong Da District, Hanoi City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/08/2026
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