English Content Moderator

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Location: Tam Trinh, Tuong Mai, Hanoi
Working hour
Operating hours: Monday through Sunday.
Work in a maximum of 40 hours per week (5 shift/week with night shift required).
Availability on weekends, holidays.
Responsibilities
Review all user-generated content on your platform, including text chats, images, videos, and comments.
Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
Manages content safety for short-video products to ensure compliance with legal standards.
Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
Manages and addresses inappropriate content reports, applies company policy.
Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
Perform audit of contents received for sharing on social media uploads
Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
Review and update content on popular social media platforms
As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
Key Skills and Experience
Vocational Certificate or Higher in any field
Enjoys spending time watching social media feed (is an advantage)
Capable of withstanding potentially sensitive contents
Strong verbal and written communication skills (B2 proficiency)
New graduates are welcome to apply
Able to start immediately is an advantage