English Speaking Travel Consultant (B2C)

Position Overview:
Looking for a Travel Consultant (Direct Sales) with great enthusiasm for traveling. You will be responsible for promoting the company's products and services and arrange trips within and outside of Vietnam for travelers (individuals or businesses). The goal is to deliver outstanding travel experiences and acquire an expanding and satisfied clientele.
Responsibilities:
Sale tasks:
• Diagnose travelers' demands and budget in order to offer suitable advices to travelers on travel products & service
• Use sales techniques and knowledge to promote the company products & services
• Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client's point of contact as the event approaches
• Make alternative arrangements if changes arise before or during the trip
• Maintain minimum margin for each quotation while ensuring competitive fare among competitors
• Follow up payment of travelers and overdue before the trip starts
• Provide any and all relevant and useful information, brochures and publications (guides, local customs, maps, regulations, events) to travelers
• Reach department's revenue and profit targets
• Seek for new clients in order to expand the company's clientele
• Attend conferences, workshops, business trips and/or other projects as required by department's manager in order to get updates of the tourism & market trends.
Operation tasks:
• Organize travels from beginning to end by making services reservation with the local/international vendors
• Negotiate with vendors to obtain good deals and to maintain targeted margin of each quotation when necessary
• Work closely with the internal Operation team (if necessary) to book minor local services such as tour guide, meals, local homestay, etc...
• Reconfirm all services reservation with vendors before the trip starts
• Handle unforeseen problems and complaints and determine eligibility for money refund in certain cases
• Work closely with the internal Accounting team each month to input costs & sales figure correctly on the quoting system; to follow monthly statement with business clients and to follow up VAT invoice issuance (when needed)
• Preserve financial statements and documents.
Customer care and other tasks:
• Maintain relationships with travelers and key person (business clients)
• Follow up travelers' feedback after their trip and report to the team leader (both good and bad feedback).