Events and Engagement Coordinator (Temp. 8 Months)

RMIT VIETNAM
RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
The role & key responsibilities
The role - Coordinator, Events and Engagement is responsible for coordinating marketing and recruitment-based activities specifically designed to raise awareness for RMIT University Vietnam and engage with prospective students, parents and stakeholders.
Key selection criteria
Bachelor's degree in a relevant discipline;
Previous 3 years of experience in providing on the job coaching and training;
High level of communication skills, written and spoken (English and Vietnamese);
Demonstrated experience in event management;
Well-developed interpersonal skills, including negotiation, stakeholder management and cross cultural communications;
Experience in people management;
Demonstrated ability to work independently and as part of a team;
Well-developed planning, organisational and problem-solving skills;
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Key responsibilities:
Event Management:
• Plan and execute all recruitment events of Student Recruitment team, including events for undergraduate and postgraduate programs, on and off campus, in Hanoi and in provinces in the Northen area;
• Liaise with internal and external stakeholders to take event requirements and work on preparation in terms of event flow, set up, guest speakers and according to other requirements;
• Collaborate with Marketing team and other relevant departments to ensure consultation, involvement and participation in University recruitment events;
• Manage efficient processes and procedures for event management, staff resourcing and budgets;
• Ensure high level of customer service quality, professional event flow and organization and satisfaction at all events;
• Maintain accurate records for all events including facility usage requests, invoices, payments/deposits, floor plans, menus, event participant feedback forms. Stocktake merchandise, branded gifts and brochure for events, and promotional campaigns for Hanoi campus;
• Develop a timely and comprehensive report for each event in collaboration with Head of sales to ensure it reflects on KPIs and areas for improvement.
Engagement
• Build and lead a vibrant and dedicated Student Ambassador Team (SAT) program that includes ongoing engagement and recognition initiatives;
• Plan a comprehensive training program for SAT members to ensure they are knowledgeable and have the appropriate skill level to support in their ambassador roles;
• Maintain and build strong relationships with the SAT alumni network to ensure continued engagement and ambassadorship;
• Manage the performance of direct reports and provide appropriate training and support where necessary;
• Manage and produce reports for events and engagement outcomes.