Events Manager - Trưởng Phòng Sự Kiện

Raise the awareness and reputation of your hotel and the brand locally
Ensure guest safety is a priority with minimal interruptions or problems
Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done May assist with other duties as assigned by management
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR elated actions where needed
Interact with outside contacts: guests, vendors, and other contacts as needed
Help create the department's annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage, and labour costs....
Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
Monitor hotel spend and always look for opportunities to optimize sales whilst minimizing waste
Negotiate sales prices within booking guidelines
Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
Build long term relationship with planners and hosts to increase loyalty to the brand
At pre-event planning stage consult with meeting planners to optimize all elements of the meeting/ event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
Arrange agreed details of meeting/ event e.g. room set-ups, staging, lighting
Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
Welcome the group and conduct the 60' meeting brief prior the start of the meeting/ session
Enable high productivity whilst maximizing downtime
Relate to business needs and make sure team prioritizes the things that help our guests get their business done
Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
Analyze and action against client satisfaction surveys to improve services
Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting/banquet experience