Executive (Customer service)/ Digital Business Development Division

Executive (Customer service)/ Digital Business Development DivisionID:19676
-Hanoi
Hạng mục công việc
Customer Success, Customer Support, Digital Marketing
Ngành
Insurance
Mô tả công việc
OVERALL RESPONSIBILITIES:
o Daily operate Call Center activities
o Support to execute and deliver digital activities
CONTEXT:
o Online Travel Insurance
o All other Online Insurance Products as assigned by the Company
DIMENSIONS:
o Timeline
o GWP
o Profit
KEY OUTPUTS:
1. Customer service
- To receive & answer phone calls from customers related to Products sold online
- To guide customers about purchasing online products
- To handle customers requirements for endorsements
2. Customer information management
- To update customers information following KYC rule
- To manage the customer's information storage
3. Digital marketing activities
- Prepare content for online channels including but not limited to Facebook
posts and news/PR articles.
- Support to execute marketing campaigns
- Prepare other contents as assigned
4. Product & Service improvement
- To collect customers feedback and report to the line manager
- To work out ideas, proposals for improvement of online products & customers
service
5. Others:
- Timely complete the reports as required by the line manager
- Other works as assigned by line manager
KEY PERFORMANCE INDICATORS:
1. Timeline
2. Number of calls received
3. GWP
4. Profit
Yêu cầu
QUALIFICATIONS:
• University or College graduation
• English fluency.
SKILLS/KNOWLEDGE:
• Very good communication skills
• Customer service minded
• Experience in prepare content for online channels
• Good Excel, Powerpoint skills
EXPERIENCE:
• At least 2 years of experience in related field;
• Experience in digital business and/or eCommerce is preferred.
Tiếng Anh
Upper-Intermediate Level
Ngôn ngữ khác
English
Giờ làm việc
8:00 - 17:00
Ngày nghỉ
- Saturday.
- Sunday.
- National Holiday
Phúc lợi
- Attractive and competitive remuneration package: attractive monthly salary, Guaranteed Bonus, Short-Term Incentive Bonus, various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance...) and long service award.
- Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families' members (depends on level of employees).
- Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary...), technical exchange seminar...).
- Minimum of 15 annual leave days; Annual health check-up at high standard level.
- International and professional work environment with high ethic and compliant culture.
- Annual company summer vacation and parties with teambuilding activities and talented performances.