Mô tả công việc
Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
Support recruitment, onboarding, and talent development initiatives within the department.
Respond to emergency situations in accordance with resort policies and procedures.
Yêu cầu
A Bachelor's degree or diploma in Recreation, Hospitality, or a related field is required.
At least five years of experience in water sports, hospitality, or recreational facilities.
Excellent command over written and spoken English.
Knowledge of water sports, safety procedures, and emergency rescue.
First aid knowledge and skills.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Familiar at creating reports, summaries and other documentation.
Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
Proficiency in Microsoft Office applications.
Quyền lợi
Competitive salary and benefits
100% salary during the probation period (2 months)
Attractive year-end and Tet bonuses
Social insurance contribution based on 100% of salary
24/7 personal accident insurance from the first working day
Annual Home Leave airfare support
Relocation allowance
Accommodation provided
Uniforms and laundry service provided
Duty meals and staff transportation provided
Global training opportunities and career development with Six Senses & IHG Hotels & Resorts
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Vui chơi & giải trí
Vị trí
Giám đốc,
phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
29/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/07/2026
