Expert, Partnership Management (Techcom Insurance)
Hạn nộp hồ sơ: 11/09/2026 (Còn 31 ngày)
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Job Purpose
- Support the implementation and day-to-day operation of assigned partnership activities to ensure business effectiveness, operational excellence, and a positive partner experience.
- Act as a coordinator between partners and internal stakeholders to ensure partnership programs, sales activities, and operational initiatives are executed on schedule and in compliance with established processes.
- Support the monitoring of partner performance, SLA adherence, and contribute to optimizing customer and partner journeys.
Key Accountabilities (1)
1. Partner Management & Operations Support
- Serve as a coordination point with partners for daily operational activities as assigned.
- Monitor the progress of partner onboarding, activation, and partnership initiatives.
- Support the implementation of sales programs, business-driving campaigns, and partner activation activities.
- Coordinate with internal departments to address partner requests related to operations, products, and services.
- Monitor the fulfillment of operational commitments and SLAs with partners.
- Maintain positive and effective working relationships with partner operation teams.
2. Partner Performance Monitoring
- Track key business and operational metrics, including:
- Lead Volume
- Conversion Rate
- Productivity
- SLA Performance
- Activation Rate
- Customer Feedback
- Consolidate and update partner performance data for management reporting.
- Support data analysis and recommend solutions to improve partnership effectiveness.
- Monitor backlogs and the progress of partner-related requests.
- Support quality control of partnership implementation and customer journey management.
Key Accountabilities (2)
3. Operational Support & Internal Coordination
- Collaborate with Product, Underwriting, Operations, Claims, Marketing, and IT teams during partnership implementation.
- Support the deployment of new products and services through partner channels.
- Monitor and assist in resolving operational issues or incidents affecting partners or customers.
- Support updates of partnership operation guidelines, SOPs, and related documentation.
- Participate in User Acceptance Testing (UAT) and implementation of process/system changes as assigned.
4. Operational Improvement
- Proactively propose process improvement ideas to enhance operational efficiency and partner collaboration.
- Support the implementation of automation, digitalization, and operational flow optimization initiatives related to partnerships.
- Contribute ideas to improve customer and partner experiences.
Key Accountabilities (3)
5. Risk Management & Compliance
- Ensure partnership activities comply with internal procedures, SLAs, and company regulations.
- Proactively identify and report operational issues, errors, or risks related to partners.
- Ensure confidentiality and security of customer data and business information.
- Support the provision of information and documentation for audits, reviews, and internal inspections when required.
6. Other Responsibilities
- Perform other tasks assigned by Management.
Key Relationships - Direct Manager
Director of Partnerships
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Relevant departments within and outside the Division
Key Relationships - External Stakeholders
Partners, Customers, and other external stakeholders
Success Profile - Qualification and Experiences
Education
- Bachelor's Degree or College Degree in Business Administration, Economics, Marketing, Finance, Insurance, or related disciplines.
- Preference will be given to candidates with training/certifications in:
- Customer Relationship Management (CRM)
- Sales Support
- Partnership Coordination
- Communication Skills
- Proficient in Microsoft Office and basic reporting tools.
- Experience using CRM systems or Partner Management Systems is preferred.
- English proficiency as per Company requirements.
Professional Experience
- Minimum 5 years of experience in:
- Partnership Support
- Account Management Support
- Sales Support
- Customer Relationship Management
- Experience working with corporate clients or business partners is an advantage.
- Experience monitoring business performance, KPIs, and partnership operations.
- Preference for candidates with experience in insurance, banking, financial services, or platform-based businesses.
- Ability to coordinate across multiple departments and manage several priorities simultaneously.
- Understanding of partnership operations and partner business support processes.
- Basic knowledge of customer journey management, sales funnel concepts, and partnership activation activities.
- Basic understanding of non-life insurance products or financial services is advantageous.
- Ability to monitor operational data and prepare management reports.
- Familiarity with CRM systems and data management tools.
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
Công ty Cổ phần Giải Pháp Nhân sự Việt Nam - HRchannels Group
Hà Nội, Hồ Chí Minh, Bình Dương
Thỏa thuận
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Xem trang công ty- Địa chỉ công ty: Số 6 Phố Quang Trung, Phường Cửa Nam, TP Hà Nội, Việt Nam
- Quy mô: Trên 10.000 nhân viên
- Lĩnh vực: Ngân hàng/ Tài Chính
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