Finance & Administrator

The role is accountable to process the invoicing and billing of the maintenance (callouts, service repairs and contracts) and to send them to customers. S/he is accountable to daily process the callouts and Service Repair jobs from the moment they are fully back-reported (Supervisor Responsibility) until they are fully invoiced and billed. S/he is accountable to daily process the contract invoices according to the billing terms.
Callout and Service repairs invoicing and billing
• Accountable to process all potentially billable callouts and service repairs jobs.
• Accountable to apply the invoicing rules so that the invoice content reflects the contractual agreement. Note that with the automation of the Invoicing rules ("Hands Off Invoicing"), the manual intervention will be limited to proceed the job where no invoicing rules have been applied automatically.
• Accountable to verify the application of the KONE pricing strategy, and correct where needed.
• Accountable to retrieve and include the attachments as required by the contract (signed visit sheet, customer purchase order...).
• Accountable to print and send the invoices and attachments (also in case of invoice printing outsourcing).
Maintenance contract invoicing
• Accountable to bill the contracts according to the contract billing schedules.
• Responsible of stopping and releasing invoices in case of specific salesperson instructions.
• Accountable to communicate stopped invoices to Sales Manager on a periodic base for review.
• Accountable to generate the invoice.
• Accountable to print and send the contract invoices (also in case of invoice printing outsourcing).
• Accountable to cancel invoices or create credit notes in case of contract modifications or cancellations as informed by Maintenance Contract Administrator
Customer Invoicing Complaints Management
• Responsible to proceed the customer complaints related to invoicing according to Supervisor or Sales person instructions:
- For contracts related complaints: the Salesperson is accountable to contact the customer and solve the problem
- For callouts and Service Repairs related complaints: the Supervisor is accountable to contact the customer and solve the problem
• Accountable to cancel invoices, create credit notes and send them to customers according to instructions from Sales Person or Maintenance Supervisor