FO - Front Office Intern

Guest Service Support
Greet guests immediately with a friendly and sincere welcome, listening attentively to requests, issues, and situations from both guests and Associates.
Respond to guest requests promptly, escalating to a supervisor or manager where needed.
Support the resolution of guest complaints by researching the situation and assisting with the most effective solution.
Front Desk Operations
Assist with daily front desk tasks, including checking room and rate availability and completing operational checklists.
Support Guest Service Agents, Reservation Agents, Bell Attendants, and other departments with questions or requests.
Prepare daily forecasts of expected arrivals and departures under guidance.
Standards & Presentation
Maintain department facilities, presentation, and service levels in line with WorldHotels brand standards.
Set and maintain the highest standards of dress, appearance, and hygiene at all times.
Continually set a good example by paying close attention to detail.
Communication & Learning
Communicate effectively with all Associates, sharing information to ensure guest service aligns with WorldHotels standards.
Actively participate in training sessions and seek learning opportunities to develop skills.
Make recommendations for training-related improvements when inconsistencies are observed at the Front Desk.
General
Operate office equipment such as fax and photocopier as needed.
Complete projects and reports as required by the department.
Perform related duties and special projects as assigned.
Carry out any other reasonable duties and responsibilities as assigned.