Food & Beverage Intern

Job Description
The Food & Beverage Intern will support daily operations in the Food & Beverage department while maintaining high standards of quality, service, and marketing to maximize profits through exceptional customer service.
What will I be doing?
ESSENTIAL FUNCTIONS
• Maintain the department facilities, standards of presentation and levels of service to a level that achieves and exceeds Company Brand Standards.
• Ensure the smooth and efficient day-to-day operations of the department in line with company standards, consistently setting a good example by demonstrating attention to detail.
• Maintain high standards of cleanliness, and hygiene throughout the department.
• Set and maintain the highest standards of grooming and hygiene at all times in line with Colleague personal Presentation Standards.
• Ensure all guests are welcomed in a polite and friendly manner and receive the utmost attention at all times.
• Carry out management and administrative duties to ensure the smooth and efficient running of the department.
• Maximize revenue and increase the average spend per guest through upselling, maintaining high customer service standards, and motivating colleagues with daily briefings.
• Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, China, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
• Visually inspect and take corrective action to ensure that restaurant facilities remain appealing and attractive to guests. Provides guidance for improvement and implements necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions.
• Schedule and attend required meetings.
• Adhere to hotel safety and security standards.
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Perform in the capacity of any position supervised.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed
standards.
• Attend all mandatory meetings, including divisional, departmental, and staff meetings.
• Participate in community public relations for the restaurant and the hotel.
• In emergencies, perform in the capacity of any position supervised.
What are we looking for?
The Food & Beverage Intern serving Hilton Brand hotels always works on behalf of our guests and collaborates with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Willingness to learn
• Passion for excellence in service and team-work
• Eye for detail to achieve operational excellence
• Determination to succeed
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hospitality industry
• Proficiency in IT systems
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
At La Festa Phu Quoc, we accompany young talents, providing Vietnamese students with opportunities to learn and grow in a professional, international hospitality environment. With personalized training and sustainable development, we strive to build a generation of excellence in the hospitality industry. Join us and embark on a journey where knowledge meets elegance!