Food & Beverage Supervisor

POSITION SUMMARY:
- Assist the Outlet Assistant Manager with the daily operation of the outlet, ensuring maximum guest satisfaction and profit contribution.
RESPONSIBILITY:
- Responsible for coordinating the work of all Food and Beverage Attendants in an efficient manner, whilst maintaining quality and standards.
- Ensure all food and beverage items served to guests are of the highest standard and presentation. Be attentive in checking quality of food and beverage service.
- Assign associates to their stations and inform of any special request such as VIP guest or returning guests.
- Ensure all back of house areas are cleaned and equipment stocked
- Handle customer concerns and complaints with concern and understanding according to Hotel standard.
- Assist the Outlet Assistant Manager with the initial and ongoing on the Job Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.