Food Quality Specialist

Administration
• Assists in developing, implementing, monitoring and maintaining of Food Safety Management Systems (e.g.HACCP)
• Performs food safety and hygiene audits to monitor the Food Safety Management System (FSMS) in place and to suggest remedial actions.
• Provides training and support to the catering outlets and related departments on best hygienic practices
• Coordinates and organizes Hygiene and Safety trainings.
• Updates and controls FSMS documentations.
Customer Service
• Provides a courteous and professional service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
• Maintains positive guest and colleague interactions with good working relationships.
Financial
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Must work within a budget but at the same time should ensure no shortcuts are taken.
Operational
• Ensures the hotel hygiene standard for Food and Beverage production and service within the Hotel are being met.
• Takes all necessary actions to ensure the hotel passes the Hygiene inspection and successfully obtains the necessary Hygiene License for the hotel.
• Provides advice to continuous improve environmental hygiene.
• Works closely with all departments involved in producing safer food in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Establishes and enforces sanitation standards for the kitchen.
• Supervise stewards and kitchen staff and ensures they are following hotel hygiene standards and practices. Any staff found to be working in an unhygienic manner should be reported to the Executive Chef for actions to be taken.
• Works closely with the hotels nominated cleaning supplies and hygiene consultants or related.
• Performs regular hygiene inspections in all areas of the Kitchen and food service areas.
• Performs audits as per the Food Safety Management System schedule.
• Assists in maintaining an effective Pest Control programme in the Hotel.
• Assists the Training department in all training activities related to Health and Hygiene.
• To have a complete understanding and strictly adheres to the Hotel Policies & Procedures related to Fire, Hygiene, Health and Safety.
Personnel
• Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws.
• Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers so all employees understand all Hygiene regulations.
Other Duties
• Attends chefs meeting and updates team on random hygiene test results and best hygiene practices.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel's policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.