Fraud & Payments Analyst

MÔ TẢ CÔNG VIỆC
Analysing data and performance regarding fraud, risk
Performing various anti-fraud checks
Monitoring fraud patterns in customer behaviour
Reducing chargebacks, reduce fraud and bonus abuse
Working closely together with the Head of Payments, Fraud & Risk to realise improvements in the fraud setup
Carrying out fraud checks on customer order and online payment
Supporting the payments team in certain daily analysis where needed
Help improving fraud processes and fraud reporting
Support in payment or Fraud projects (Back end and front-end development)
Advising on fraud tooling set up;
Advising on new measures and processes to put into place to prevent and reduce fraud;
Advising on and reporting on operational findings to Ecommerce Manager;
Understanding all functionalities (or 'customer rules') of existing and new payment methods, the prepaid card product, the ewallet product, card processing and bank transfer solutions
Ownership of all the antifraud rules related to the group activity.
Monitoring and reporting on customer activity and overall fraud and payments performances (card success rates, chargebacks etc...).
Monitoring competitor sites and continuously recommending improvements to our payments and antifraud products so that we adopt highly innovative and cutting edge payments and antifraud functionality to support the aggressive business growth.
Performing daily analysis on the fraud reports and design new ad hoc reports and take actions based on the results.
Develop and implement process and procedures to mitigate fraud and financial loss relating to payment processing activities.
Support other departments (customer service, F&A) to ensure effective monitoring of anti-fraud activities throughout the company and solve queries about antifraud operations.