Front Desk / Member services

Mô tả Công việc
Position: Front Desk / Member Services
KEY RESPONSIBILITIES
1. Member Service & Front Desk Operations
Greet, welcome, constantly interact, and check in members and guests professionally.
Provide a warm, professional, and efficient member experience at all times.
Handle member and guest enquiries, requests, and feedback, and coordinate with relevant departments when required.
Manage daily Front Desk operations and ensure the reception area is organized, clean, and professional.
Ensure all member check-ins, bookings, payments, and related transactions are properly processed and recorded.
Support membership-related administrative tasks, including membership updates, freezes, extensions, cancellations, and other requests according to company policies.
Ensure all documents are checked and verified before POS.
Maintain accurate member information and records in the club management system.
2. Finance & Cash Handling
Handle daily cash, payments, and transactions accurately and in accordance with company procedures.
Verify and record payments, bank transfers, refunds, and other financial transactions.
Conduct daily cash closing and payment reconciliation, and report any discrepancies to the relevant manager.
Ensure all receipts, invoices, payment records, and supporting documents are properly collected, checked, and filed.
Follow up on outstanding payments and support the relevant team in resolving payment-related issues.
Maintain accurate and up-to-date financial records related to Front Desk operations.
Ensure all financial information and member payment details are handled confidentially.
3. Administration
Prepare and maintain daily Front Desk, Finance, and administrative reports as required.
Complete data entry and maintain accurate records in management systems, spreadsheets, and internal documents.
Organize and maintain administrative documents, forms, receipts, invoices, and other operational records.
Support the preparation and processing of internal documents and administrative requests.
Assist with inventory and supplies tracking, including recording usage and reporting items that need replenishment.
Coordinate with Finance, Operations, and other departments on administrative matters when required.
Support general administrative tasks related to the smooth daily operation of the club.
4. Compliance, Audit & Operations
Actively contribute to ensuring the club will perform well in the monthly audits by consistently following all policies and procedures.
Ensure all Front Desk, Finance, and administrative processes are completed accurately and according to company standards.
Ensure all required documents and records are complete, accurate, and properly maintained.
Identify and report operational or administrative issues to the line manager in a timely manner.
5. Safety & Incident Management
Ensure the safety of staff and members is in order at all times.
Follow all safety procedures and protocols and ensure Front Desk operations comply with club standards.
Train and prepare for incidents and injuries according to company procedures.
Report incidents, accidents, or safety concerns to the relevant manager immediately.
6. Reporting & Communication
Complete daily reporting accurately and on time.
Communicate relevant operational, member, financial, and administrative updates to the line manager.
Maintain clear and professional communication with members, guests, colleagues, and management.
Support other departments with information and coordination required for daily club operations.
7. Other Responsibilities
Other tasks assigned by the line manager and BOD.
Be flexible and willing to support the team during busy periods, events, or operational changes.