Front Office Attendant

Job Description
• Assist guests with check in and checkout, as well as other cashiering duties
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Keeps abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures, for programs.
Attends to guest's complaints, inquiries and requests, referee problems to superior.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Qualifications
Diploma in Tourism / Hospitality Management
Minimum 1 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage