Front Office Manager

Essential Duties and Responsibilities - (Key Activities of the role)
• Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition
• Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitors Front Office, and particularly Guest Relations personnel, to ensure Accor members and known repeat guests and other VIPs receive special attention and recognition
• Maintains inter-departmental relationships to ensure seamless customer service
• Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
• Knows system recovery procedures and trains the team in these procedures
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicates to the Rooms Division Manager or his delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Prepares efficient work schedule for all related departments, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Works on manpower planning and management needs and the Department's budget.
• Performs any other task assigned based on Novotel Danang Premier needs or requirements