Front Office Supervisor

Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of the public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department's budget
Other tasks assigned by manager
Accountabilities
Number of employees supervised
Direct: Guest Service Agents
Indirect: N.A
Annual Operating Profit/Payroll Budget: N/A
Key Metrics
Completion of assigned tasks
Decision Making Responsibilities (Decision Rights)
Matters pertaining to Front Desk operations
Within the authority as assigned for Hotel Band 7 role