Gallery Operation Team Leader

Objective
1. The Gallery Operation Manager is responsible for the smooth co-ordination and supervision of the Sales Gallery including Security, reception, F&B attendant, housekeeper and IT. They are also responsible and empowered to ensure all related departments working in the Sales Gallery such as Sales, customer service follow company policies and standards of procedures.
2. Ensure that the Sales Gallery is always in good condition including safety, security, cleanliness, audio/visual equipment, decorations.
Key accountabilities - Trách nhiệm chính
Administration:
1. Preparation of internal administration documents on a timely basis, correspondence, record keeping, payment direct purchasing and the establishment and maintenance of par levels as appropriate.
2. Conducting daily briefings and customer issues and any other sales gallery issues.
3. Prepares reports and send daily to the senior management team including estimated customers expected, VIP visits.
Human Resources Management:
1. Drawing upon the assistance of the Human Resources Department, and in the environment of multi-skilling and creative rostering, the Customer Service Manager will be held accountable for the effective management, in accordance with company policies and philosophies, of associate at each level.
2. Asist Customer Service Director for effective recruitment, training and development, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering.
3. Support and reward staff innovation.
4. Maintain open communication with peers, superiors, and subordinates at all times.
Financial Management:
1. The Customer Service Manager is responsible for setting and managing daily operation with an approved budget, cost control.
2. Propose to direct manager budget for special events, maintenance fees.
Service operation:
1. Observe and manage food and beverage quality and stock control.
2. Manages internal staffs, contact contractors and suppliers to ensure a high level of service.
3. Ensure all associates are motivated and well trained in the corect standard of proceduce.
4. Coordination of all departments to ensure we exceed guest expectations and follow Masterise Homes' standards and procedures.
5. Plan and carry out special events happen in the Sales Gallery in cooperation with Marketing, Sales...
6. Ensure all facilities as well as decoration in the Sales Gallery always in good condition.
7. Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance.
8. Responsible for the day to day management of staff working in the Sales Gallery.
9. Align management style, working practices and conduct with Masterise Homes Vision, Corporate Values and Customer Service Promises.
10. Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
11. Uphold the Customer Services culture by demonstrating the Excellent Service Standards at all times to guests and fellow associates.
12. Ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation.
13. Perform any additional duties as required by company.