Game Attendant Lead - Giám Sát Vận Hành

About the project

We're building a location-based immersive VR experience in Vietnam, where visitors wear a headset and walk through a physical space while seeing, hearing, and interacting with different virtual worlds. Designed as a new entertainment destination, the project aims to deliver memorable, story-driven experiences beyond traditional attractions. As an early-stage venture, it offers the opportunity to be part of the launch and growth journey from the beginning.

About the role

The Game Attendant Lead is responsible for overseeing daily venue operations, ensuring excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.

Key Responsibilities

Operations Supervision

• Supervise daily venue operations and guest flow.
• Ensure all opening, operational, and closing procedures are completed.
• Monitor venue readiness and operational standards.
• Coordinate staff assignments and responsibilities.
• Ensure all SOPs are followed consistently.

Guest Experience

• Deliver exceptional customer service.
• Welcome and assist guests throughout their journey.
• Handle guest inquiries and provide experience recommendations.
• Resolve guest concerns and complaints professionally.
• Ensure guests receive safety briefings and operational guidance.

VR Experience Operations

• Oversee VR session preparation and execution.
• Ensure headsets and equipment are functioning properly.
• Monitor gameplay and guest safety during experiences.
• Support troubleshooting and escalate technical issues when necessary.

Team Leadership

• Supervise Game Attendants and Casual Staff.
• Provide coaching and operational guidance.
• Support staff training and onboarding.
• Monitor staff performance and attendance.
• Conduct shift briefings and handovers.

Safety & Compliance

• Ensure safety procedures are followed at all times.
• Conduct operational and safety inspections.
• Respond to incidents and emergencies appropriately.
• Complete incident reports and operational documentation.

Inventory & Asset Control

• Monitor VR equipment, accessories, and consumables.
• Conduct daily equipment checks.
• Report damaged or missing assets.
• Assist with inventory counts and stock control.

Reporting

• Complete daily operational reports.
• Record incidents, maintenance issues, and guest feedback.
• Support management with operational reporting requirements.