Gaming Technical Supervisor

OVERVIEW OF POSITION
The Gaming Technical Supervisor oversees the maintenance, repair, and troubleshooting of slot gaming equipment, ensuring optimal performance and compliance with regulations. This role requires supervising a team of technicians, coordinating with management, and supporting the Assistant Technical Manager in operational excellence.
Duties may include but are not limited to:
Lead a team of gaming technicians, ensuring adherence to operational and safety standards.
Oversee the installation, maintenance, and repair of slot gaming systems and equipment.
Conduct performance checks and preventive maintenance to minimize downtime.
Monitor compliance of gaming systems with regulatory standards.
Troubleshoot and resolve technical issues to support uninterrupted gaming operations.
Maintain accurate logs of repairs, inspections, and maintenance schedules.
Train team members on equipment operation and troubleshooting techniques.
Coordinate system updates, including hardware and software upgrades.
Serve as a point of escalation for complex technical issues.
Collaborate with vendors for technical support and procurement of parts.
Prepare technical reports and present findings to the Assistant Technical Manager.
KEY FUNCTIONS
Team Supervision
Guide technicians in maintaining compliance with SOPs.
Foster a team environment that promotes growth and accountability.
Maintenance and Troubleshooting
Ensure the effective execution of preventive maintenance schedules.
Troubleshoot complex equipment issues and implement solutions promptly.
Compliance and Reporting
Conduct audits to ensure compliance with gaming regulations.
Prepare comprehensive maintenance and performance reports.
Training and Development
Ensure gaming systems and practices align with regulatory and safety standards.
Assist in managing audits and inspections to meet compliance requirements.
Reporting and Documentation
Mentor technicians, providing ongoing training on the latest technologies.
Evaluate team members' performance and identify skill enhancement opportunities.