General Manager (Industry: Digital Marketing Agency)

ABOUT THE ROLE
We are looking for a General Manager who is not here just to manage, but to design and lead a system that runs with structure, efficiency, and people ownership.
This is a strategic role for someone who thrives in high-growth, fast-paced environments, and is capable of scaling both operations and people. You will work closely with the Board of Directors to translate business direction into execution, establish performance-driven processes, and lead a culture of accountability.
KEY RESPONSIBILITIES
1. Operational Leadership
• Build, manage, and optimize company-wide operations across departments.
• Redesign workflows and reporting structures to increase transparency and speed.
• Establish and track key performance indicators (KPIs) to ensure alignment with strategic objectives.
2. Financial Oversight
• Lead financial planning, budgeting, and forecasting with the
Finance team.
• Identify opportunities to reduce costs while maintaining quality
and delivery.
• Ensure profitability across departments and implement
sustainable financial practices.
3. People and Culture Development
• Coach and develop mid-level managers into strong, independent leaders.
• Partner with HR to shape hiring, talent development, and retention strategies.
• Cultivate a culture of ownership, accountability, and continuous improvement.
4. Strategic Partnerships and Client Relations
• Manage and grow relationships with key clients and partners.
• Act as the company representative in client meetings and industry engagements.
• Explore new market opportunities and develop growth partnerships.
5. Governance and Compliance
• Maintain high standards of business ethics and regulatory compliance.
• Lead change management and organizational development initiatives.
• Implement internal policies and controls to support scalable growth.