GGP Customer Support Associate

COMPANY INTRODUCTION
Cargill is an American multinational company specializing in the production of agricultural products. Cargill presents in more than 70 countries around the world with 155,000 employees.
Cargill's presence in Vietnam began when we set up our first representative offices in Hanoi and Ho Chi Minh City in February 1995. Cargill Vietnam Limited was established in October 1995. Today, Cargill employs more than 1,500 employees working at about 20 sites across the country.
Cargill has activities in the following areas in Vietnam:
• Animal Nutrition and Health
• Food and Beverage Ingredients
• Cargill Agricultural Supply Chain
• Metals
• Unique Aqua Macro Ingredients
• Cargill Protein
JOB PURPOSE AND IMPACT
The GGP Customer Support Associate will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.
KEY ACCOUNTABILITIES
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
• Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support the generation of order related documents.
• Update internal stakeholders on order status and any issues.
• Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
• Perform compliance and monitoring functions, as the need arises, related to payments and contracts.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.