Giám Sát Điều Hành (Admission Supervisor) - Ila Phan Văn Hớn

Planning
Weekly SNS planning;
Monthly Re-sales Planning;
Training and Development
Conduct Workshop/Training for TA and Admission team;
Observe TA and have the plan to improve weak TA;
Admission Officer and TA Development;
Monitor and train the Admission team to make sure they follow ILA policy;
Property management
Maintain the building in proper conditions: tidy, clean and safe;
Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Risk management
Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
Manage all safety at the centre;
Inventory
Responsible for appropriate forecast and ordering of materials for centre use;
Course administration
Monitor all preparation and course delivery process;
Monitor ILA customer care process;
Class Schedule
Work closely with the sales and care team to open class and assign students in class;
Work close with sales and care team to forecast new classes;
TA management
a. Teaching Assistant recruitment
Forecast TA;
Recruitment process;
Induction;
b. Scheduling
Scheduling for TA;
Supporting Tasks;
Taking class when requested;
Doing cover absent when requested;
Smart Scheduling;
c. Remuneration
TA Salary/Scale;
TA Contract;
TA Excellent Award;
Leave and Termination;
d. TA Performance management
Observation: conduct, corrective action;
Performance Appraisal;
Disciplinary Process;