Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor)Công ty TNHH ILA Việt Nam (Trung tâm Anh ngữ ILA)

Nơi làm việc: Quảng Nam

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Kinh doanh

Thu nhập: Thỏa thuận

Hình thức: Toàn thời gian

Ngày đăng: 08/10/2024

Hạn nộp: 15/11/2024

Ứng tuyển

Phản ánh

Responsibilities

1. Planning

- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales;

- Plan for monthly, quarterly, yearly to train/coach staff in department;

2. New sales management

- Weekly and monthly sales and re-sales planning;

- Monitor sales and re-sales performance daily;

- Monitor conversion rate (visitors - placement tests- sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s);

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre;

3. Customer satisfaction

+ Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional;

- Handle customers' feedbacks/complaints;

- Verify customers requests relating to saving fee, class transfer, refund, etc;

- Verify special offer or discounts;

- Propose events, activities for centre when necessary;

- Support in events organized/planned by the company;

+ Coaching and training

- Conduct Workshop/Training for sales and care team;

- Sales and Care Development;

4. Centre Operation

- Observe/monitor to make sure EP's performance is accurate and professional;

- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule;

5. School contract

- Visit school to build relationship;

- Monitor school contract to make sure deliver good service to the students;

- Follow up payment at school;

6. Marketing

+ Local MRK

- Prepare and organize all local marketing event at centre;

+ ELT activities

- Support all ELT activities at centre;

7. Reporting

- Complete reports: weekly, monthly or as required;

- Verify weekly monthly new sales and re-sales report;

- Verify Non-standard Working Hours Report;

- Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases;

- Corporate report;

- Verify weekly and monthly ILA account report;

8. CM/GCM Delegation

- Support CM/GCM in centre performance financial KPIs: new sales, revenue;

- Support in cost control: utilities, paper, stationery, resources;

- Work with HO departments and training centres, when necessary;

- Work with local authorities, landlord, schools, clients, when necessary;

9. Account management

- Assign account to EP;

- Monitor all account at the centre to ensure good service;

- Manage account lost of each EP;

- Transfer account on time if any issue happened.

Skill Requirements

- Good leadership and management skills;

- Good analysis & problem solving skill;

- Be able to well manage and organise the job;

- Be careful and details;

- Training, delegation & coaching skill;

- Basic knowledge in finance;

Preferred Skills

- Good MS Office skills (Word, Excel, Access...);

- Be able to work on shift;

- Be able to travel to another centre as request.

Required Experience

- Experience in working in administration and customer services. Sales experience is preferable;

- Experience in supervision position;

Preferred Experience

- Good communication skills both in English and Vietnamese;

Required Education and qualifications

- University degree, major in English;

Benefits

Competitive salary;
Insurances fully provided;
Private insurance will be provided for official staff;
Discount up to 90% English tuition fees for staff and close relatives;
An active, professional, dedicated working environment with experienced managers and friendly colleagues;
Bonding trips and events;
14 day-off per year along with other benefits according to the company's regulation;
Chances for promotion and transfer.

Nộp hồ sơ ngay

Giới thiệu công ty

Công ty TNHH ILA Việt Nam (Trung tâm Anh ngữ ILA) việc làm

9 - 12 triệu

Hà Nội, Hồ Chí Minh, Đà Nẵng, Cần Thơ, Hải Phòng, An Giang, Bà Rịa - Vũng Tàu, Bắc Giang, Bắc Ninh, Bình Dương, Đồng Nai, Gia Lai, Lạng Sơn, Long An, Phú Thọ, Quảng Nam, Vĩnh Long

07/11/2024

Vị trí Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor) do công ty Công ty TNHH ILA Việt Nam (Trung tâm Anh ngữ ILA) tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor) hoặc công ty Công ty TNHH ILA Việt Nam (Trung tâm Anh ngữ ILA) ở các link phía trên

Giới thiệu công ty