Group Training & Development Manager

TMG Hospitality (TMGH) is a member of Thien Minh Group, managing and operating hotels, resorts, restaurants and cruises in Vietnam and Laos.
At present, TMGH directly owns the following brands: Victoria Hotels & Resorts, TUI BLUE Nam Hoi An, ÊMM Hotels, Mai Chau Lodge, Flower Garden Hotel, Emeraude Cruises, Victoria Cruises, Victoria Mekong Cruises and Spice Viet Restaurants.
For more than two decades, TMGH has consistently pursued the mission of providing the best possible travel and resort experiences to every customer in order to become one of Asia's leading tourism and hospitality companies.
Learning and Development (L&D) Strategies
Lead the development of the overall learning and development strategy for TMGH in alignment with the group's business objectives and talent management goals.
Collaborate with Group HR Directors, Brand's Leaders, and other stakeholders to formulate and align L&D strategies across the different entities within the group.
Translate the L&D strategies into actionable implementation plans, including timelines, budgets, and resource requirements.
Continuously monitor and evaluate the effectiveness of the L&D strategies and make necessary adjustments to ensure they remain relevant and contribute to the group's development.
Training Needs Analysis and Training Program Management
Conduct regular Training Needs Analysis (TNA) across all hotels within the group to identify and prioritize training needs for new hires, high-potential employees, and management-level personnel.
Collaborate with on-site HR to plan and execute the yearly in-house training activities based on the TNA results.
Design and develop core training programs focused on Orientation, Guest Satisfaction, Communication Skills, Supervisory Skills, Cultural Sensitivity and Diversity, Upselling Skills, Time management and Prioritization and Internal Customer Service.
Develop and facilitate soft skills training programs for high-potential employees and management-level personnel where external training services are not applicable.
Support other entities within the TMG group by facilitating core skill courses as required.
Train-the-Trainer Program
Develop and implement a comprehensive Train-the-Trainer program to equip potential Supervisors and HODs with effective training delivery techniques and adult learning principles.
Provide ongoing support and coaching to internal trainers on training content, facilitation skills, and best practices.
E-Learning Platform and Training Resources
Spearhead the development and management of an e-learning platform to support self-paced and on-demand training for employees.
Curate relevant training videos, interactive modules, and other digital resources to supplement classroom-based training and promote continuous learning.
Collaborate with Brand's Leaders and hotel teams to create engaging and interactive e-learning content aligned with the group's training objectives.
Coordinating with IT development team to build the e-learning platform, which is user-friendly, accessible, and regularly updated with new content.