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Mô tả công việc
* Role
- A Guest Assistant is responsible for handling and assisting with all guest needs, while also supporting management in achieving the goals of the Front Office Department. The Guest Assistant serves as a central communication link between guests, other departments, and
management.
* Key Responsibilities
- Create a positive first impression for all visitors and represent the resort in a professional and welcoming manner.
- Assist guests with check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide accurate information about hotel services, facilities, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain up-to-date knowledge of room availability, rates, and current promotions.
- Proactively assist guests with their requests to ensure they have the best possible experience at Amanoi.
- Ensure the protection and confidentiality of all guest information and sensitive hotel data at all times.
- Record guest feedback and report issues to the Front Office Supervisor or Manager.
- Uphold company policies, service standards, and safety procedures at all times.
- Contribute to maximizing hotel revenue by actively promoting and upselling rooms, services, and amenities.
- Follow all policies and procedures when charging guest activities, ensuring accuracy and timely processing.
Yêu cầu
* Requirements
- Previous experience in a guest-facing role, preferably in the hospitality or resort industry.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Ability to anticipate guest needs and provide proactive service.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Computer skills and familiarity with property management systems (PMS).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and attitude consistent with the brand image.
- Commitment to maintaining guest confidentiality and data privacy.
- Fluency in English; Chinese/Korean is a plus
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung cấp
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Khách sạn
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- Huyện Ninh Hải,
- Ninh Thuận
