Guest Experience Associate

Hạn nộp: 15/07/2026
Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
.card-title img{ width: 60px; display: inline-block; margin-right: 15px; margin-top: -10px; } .link-copy { margin: 30px 0; background: #f5f5f5; border: 2px dotted #f58634; padding: 15px; position: relative; border-radius: 50px; } .link-copy [protected info]{ position: absolute; background: #f58634; color: #fff; padding: 4px 15px; bottom: 11px; right: 7px; border-radius: 50px; } .link-copy [protected info]ông tin cơ bản
Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Sân Golf
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
30/[protected info]
Mô tả công việc
SCOPE OF WORK
Guest Engagement & Service Excellence
Greet guests warmly upon arrival, ensuring a personalized and memorable welcome.
Handle check-ins, check-outs, and special requests efficiently and professionally.
Anticipate guest needs and provide tailored recommendations for resort facilities, dining, activities, and local attractions.
Manage VIP, repeat, and long-stay guest profiles to ensure preferences are recorded and exceeded.
Experience Coordination
Liaise with departments (Housekeeping, F&B, Spa, Concierge, etc.) to coordinate seamless service and special arrangements.
Prepare pre-arrival arrangements, amenities, and welcome gifts according to guest profiles.
Follow up on guest feedback and take immediate action to resolve any concerns or issues.
Communication & Administration
Respond promptly to guest inquiries via phone, email, or in person.
Maintain accurate records of guest interactions, preferences, and service recoveries in the property management system.
Support the Guest Experience Manager in creating and implementing initiatives to enhance guest satisfaction scores.
Performs other related duties as assigned by Line Manager.
Quyền lợi được hưởng
Professional and multicultural working environment
Môi trường làm việc chuyên nghiệp và đa văn hóa
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
Chế độ đãi ngộ nhân sự tốt và cạnh tranh (bảo hiểm bổ sung, ký túc xá nhân viên, xe đưa đón hằng ngày Đà Nẵng - Hoiana, suất ăn ca, ...)
Big-scale project in central Vietnam
Dự án quy mô lớn tại miền Trung Việt Nam
Career Development Opportunity
Cơ hội phát triển sự nghiệp
Yêu cầu công việc
Diploma or Degree in Hospitality Management or related field preferred.
Minimum 1-2 years' experience in Front Office, Guest Relations, or similar role in a luxury hotel or resort.
Excellent communication skills in English (additional languages such as Chinese or Korean are an advantage).
Strong interpersonal skills with a genuine passion for guest service and luxury hospitality.
Proficiency in PMS systems (Opera, Fidelio, or equivalent) and MS Office applications.
Yêu cầu hồ sơ
Directly apply to Joboko.