Guest Experiences Manager

o Conducts
shift briefings to ensure hotel activities and operational requirements are
known
o Supervise
Guest Relations and Resort Host Team operations during assigned shift including:
o
Update and
Maintenance of guest's profile
o
Review daily
arrival guest and arrange In villas check in guest
o
Liaise with
Room Service and Housekeeping to set up VIP Amenity at the right time
o
Communicates,
Coordinates and coordinates with other departments as required. Ex: Front Desk,
Concierge, and Bell desk, Driver
o
Check the
Daily Function and assign Guest Relations accordingly
o
Prepare
Weekly/daily VIP arrival and note any high paying guests
o
Follow up and
resolve Guest's traces
o
Efficient
check in and check out process
o
Courtesy call
and record to gain Guest's Feedbacks (long stay, loyalty and Regular guests
preferred)
o
Manage the
guest relation department and Resort Team .
o
Update and
manage "At your Service (ex Dial a Smile) and work out the end of month
reporting to the HoDs
o
Efficient
Check in and Check out at the lobby
o
Supervise and
control Cash Float
o
Order and
control stocks in the FO
o
Be
responsible for all the changes of set up and report immediately
o
Instructing
staff in cash security procedures
o
Prepare
monthly reports
o
Supervise and
train the new comers
o
To attend to
guest's complaints promptly, efficiently and to report to the Guest Relations Manager
for service recovery and follow up.
o
To familiar
with the habits of regular and long staying guests and anticipate their
requirements