Guest Relation Officer (casual)Sel de Mer Hotel & Suites
Nơi làm việc: Đà Nẵng
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Kế toán, Hành chính - Văn phòng, Khách sạn - Nhà hàng, Quản lý điều hành, Lương cao, Giao Dịch Khách Hàng, Lễ Tân
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 09/04/2024
Hạn nộp: 30/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Welcome, greet, offer service, give send-off, room-check and ensure everything as prescribed.
- Support FOM, Duty Manager in instructing and supervising the FO operations.
- Ensure good customer service delivered to every individual at Lobby. Working mainly at Privilege Lounge for VIP/ ADV Member to do welcome, check - in, customer service, handling complaint
- Receive compliments with courtesy and keep track of complaints.
- Report all issues related to customer service in the book handed to manager.
- To treat guests as a host, including guests needing special attention, family, women and the disabled.
- To be willing to help guests.
- To prepare fruit baskets and other utilities in rooms upon special requests of guests.
- To save and regularly update profile information of guests, birthdays and anniversaries of guests.
- To ensure all guests are served immediately and politely.
- To guide guests to their room after checking in, introduce the conveniences of the hotel and other special service on the way to their rooms.
- To check with Front Office Supervisor about room status within the day, quickly meet guests' requirements.
- To check all rooms arranged for VIPs and regular guests within the day when required.
- To provide guests with any information related to meetings, ticket service, general information of flights, buses, ferries and trains, special events in the city and activities of the hotel at the time. To show your regards to guests anywhere, anytime.
- Guest relation department must ensure to have good relationships and coordination with other departments in serving guests.
- To ensure all guests in the hotel, especially regular guests, receive all premium service and enjoy their satisfactory stay in the hotel.
- To meet and welcome regular guests and VIPs at their arrival. To check lists of VIPs, regular guests and all individuals coming within the day to plan for welcoming.
- To collate with confirmation to ensure all guest requirements are met.
- To ensure all complaints of guests during their stay are solved at the best and earliest.
- Support FOM, Duty Manager in instructing and supervising the FO operations.
- Ensure good customer service delivered to every individual at Lobby. Working mainly at Privilege Lounge for VIP/ ADV Member to do welcome, check - in, customer service, handling complaint
- Receive compliments with courtesy and keep track of complaints.
- Report all issues related to customer service in the book handed to manager.
- To treat guests as a host, including guests needing special attention, family, women and the disabled.
- To be willing to help guests.
- To prepare fruit baskets and other utilities in rooms upon special requests of guests.
- To save and regularly update profile information of guests, birthdays and anniversaries of guests.
- To ensure all guests are served immediately and politely.
- To guide guests to their room after checking in, introduce the conveniences of the hotel and other special service on the way to their rooms.
- To check with Front Office Supervisor about room status within the day, quickly meet guests' requirements.
- To check all rooms arranged for VIPs and regular guests within the day when required.
- To provide guests with any information related to meetings, ticket service, general information of flights, buses, ferries and trains, special events in the city and activities of the hotel at the time. To show your regards to guests anywhere, anytime.
- Guest relation department must ensure to have good relationships and coordination with other departments in serving guests.
- To ensure all guests in the hotel, especially regular guests, receive all premium service and enjoy their satisfactory stay in the hotel.
- To meet and welcome regular guests and VIPs at their arrival. To check lists of VIPs, regular guests and all individuals coming within the day to plan for welcoming.
- To collate with confirmation to ensure all guest requirements are met.
- To ensure all complaints of guests during their stay are solved at the best and earliest.
Yêu cầu công việc
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy A customer-oriented and professional attitude
An outgoing personality Outstanding communication abilities
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy A customer-oriented and professional attitude
An outgoing personality Outstanding communication abilities
Quyền lợi được hưởng
- Working with expat environment;
- Uniform Laundry by the Company;
- Daily meals
- Uniform Laundry by the Company;
- Daily meals
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
[protected info]:04
1
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
[protected info]:04
Nộp hồ sơ liên hệ
Sel de Mer Hotel & Suites
Giới thiệu công ty
Sel de Mer Hotel & Suites việc làm
81 Hoàng Đức Lương, Sơn Trà , Đà Nẵng
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Vị trí Guest Relation Officer (casual) do công ty Sel de Mer Hotel & Suites tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Guest Relation Officer (Casual) hoặc công ty Sel de Mer Hotel & Suites ở các link phía trên
Giới thiệu công ty
Sel de Mer Hotel & Suites việc làm
81 Hoàng Đức Lương, Sơn Trà , Đà Nẵng