Guest Relations Manager

Sofitel Saigon Plaza

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 28/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

To ensure that all team members deliver exceptional guest service at all times
To ensure that all team members also provide excellent service to internal customers as appropriate
To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met personally or by an Assistant Manager
To ensure that all Front Office team members are aware of current promotions, policies and other important information
To ensure that all Front Office team members are familiar with the hotel's products and services
To implement consistent guest recognition programs and maintain a relevant guest history database
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
To personally and frequently verify that guests are receiving the best possible service during check-in and check-out
To spend time in all Public Areas periods to ensure that the area is managed well by the respective team
To ensure that guest history records are accurately maintained and all repeat guests preferences are met
Reporting to Front Office Manager.

Yêu cầu

At least 3 years of working experience in related field
Bachelor's Degree or Master's Degree in Tourism Hospitality or any other related field.
Luxury Hotel experience would be an asset.
Excellent managerial skills; a leader by objective and coaching
Excellent Communications skills
Fluent English is a must, other languages would be an asset
Dynamic and proactive
Ability to work under pressure.

Quyền lợi

Having chances to get attractive company bonus every month/year
Company trip once a year + Joining party
Salary and position is reviewed 1 time a year
Bonus by individual ability and company's performance.
Social insurance, health insurance, unemployment insurance and other benefits
Dynamic and sociable working environment.

Thông tin chung

Ngày hết hạn: 28/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

The Sofitel Saigon Plaza is located on the historical tree-lined Le Duan Boulevard, next to Notre-Dame Cathedral, the Reunification Palace and the Botanical garden. The hotel is across the street of major international corporate companies and walking distance from the deluxe shopping malls....

Quy mô công ty

Từ 101 - 500 nhân viên

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