guest relations supervisor - giám sát Quan hệ khách hàngWafaifo Hội An Resort
Hình thức: Toàn thời gian
Ngày đăng: 21/03/2024
Hạn nộp: 06/05/2024
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Mô tả công việc
- Assists in management of daily Front Office operations and works with customers and guests as part of a project used to demonstrate capabilities required in Wafaifo standard.
- Supervise the efficient operations of reception including check in/out procedures.
- Support talent in handling guest requests and enquiries to ensure a positive outcome is achieved.
- Ensure that both the Guest Relation Manager and Guest Relation Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests at least one week ahead.
- Cross Check all billing instructions are correctly updated and strictly follow finance procedures from finance controller.
- Advise team of any special events or VIP Guests in the resort for events or for general accommodations.
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Ensure all talent have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics, which inspire all talent to exceed standards.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
- Follow and adhere to Wafaifo standards.
- Assist other departments wherever necessary and maintain good working relationships with other talent.
- Smile to every guest and offer an appropriate hospitality comment.
- Speak to every guest in a friendly, enthusiast and courteous tone and manner.
- Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- Supervise the efficient operations of reception including check in/out procedures.
- Support talent in handling guest requests and enquiries to ensure a positive outcome is achieved.
- Ensure that both the Guest Relation Manager and Guest Relation Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests at least one week ahead.
- Cross Check all billing instructions are correctly updated and strictly follow finance procedures from finance controller.
- Advise team of any special events or VIP Guests in the resort for events or for general accommodations.
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Ensure all talent have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics, which inspire all talent to exceed standards.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
- Follow and adhere to Wafaifo standards.
- Assist other departments wherever necessary and maintain good working relationships with other talent.
- Smile to every guest and offer an appropriate hospitality comment.
- Speak to every guest in a friendly, enthusiast and courteous tone and manner.
- Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Yêu cầu công việc
- BA/BSc or diploma in hotel management or relevant field.
- At least two year experience as hotel supervisor, guest services, receptionist or relevant role.
- Excellent command of English language, the second language priority (Korean, Japanese, Chinese..)
- Knowledge of Smile or Otherworld Class Property Management System is required and experience in MS Office programs.
- A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
- At least two year experience as hotel supervisor, guest services, receptionist or relevant role.
- Excellent command of English language, the second language priority (Korean, Japanese, Chinese..)
- Knowledge of Smile or Otherworld Class Property Management System is required and experience in MS Office programs.
- A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
Nộp hồ sơ liên hệ
Phòng Nhân Sự
Wafaifo Hội An Resort
Giới thiệu công ty
Wafaifo Hội An Resort việc làm
328 Lý Thường Kiệt, phường Tân An, thành phố Hội An
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Spa Receptionist/ Nhân Viên Lễ Tân Spa
Bellerive Hoi An Hotel & Spa
Thương lượng
Quảng Nam
27/05/2024
Nhân Viên Lễ Tân (Tiếng Hàn/ Tiếng Trung/ Tiếng Nhật)
Bellerive Hoi An Hotel & Spa
Thương lượng
Quảng Nam
27/05/2024
Vị trí guest relations supervisor - giám sát Quan hệ khách hàng do công ty Wafaifo Hội An Resort tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Relations Supervisor - Giám sát Quan hệ khách hàng hoặc công ty Wafaifo Hội An Resort ở các link phía trên
Giới thiệu công ty
Wafaifo Hội An Resort việc làm
328 Lý Thường Kiệt, phường Tân An, thành phố Hội An
Quy mô: Từ 26 - 100 nhân viên