Guest Service Agent ( Nhân Viên Lễ Tân ) Full-Time 2023
CÔNG TY LIÊN DOANH TNHH BERJAYA HỒ TÂY
Địa điểm làm việc: Hà Nội
Hết hạn: 19/03/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Yêu cầu
Education and Experience
Degree of English/Hospitality/Tourism other relevant major
Good communication both in English and Vietnamese
Excellent interpersonal skills with demonstrated customer service focus
Ability to multi-task
Able to work shifts
Experience of a similar position in 4 or 5-star hotels is preferred
Personal Attributes
Dependability
Positive Demeanor
Presentation
Integrity
Safety Orientation
Adaptability/Flexibility
Stress Tolerance
Interpersonal Skills
Team Work
Customer Service Orientation
Interpersonal Skills
Diversity Relations
Communications
Listening
English Language Proficiency
Telephone Etiquette Skills
Applied Reading
Writing
Analytical Skills
Problem Solving
Learning
Computer Skills
Decision-Making
Organization
Multi-Tasking
Degree of English/Hospitality/Tourism other relevant major
Good communication both in English and Vietnamese
Excellent interpersonal skills with demonstrated customer service focus
Ability to multi-task
Able to work shifts
Experience of a similar position in 4 or 5-star hotels is preferred
Personal Attributes
Dependability
Positive Demeanor
Presentation
Integrity
Safety Orientation
Adaptability/Flexibility
Stress Tolerance
Interpersonal Skills
Team Work
Customer Service Orientation
Interpersonal Skills
Diversity Relations
Communications
Listening
English Language Proficiency
Telephone Etiquette Skills
Applied Reading
Writing
Analytical Skills
Problem Solving
Learning
Computer Skills
Decision-Making
Organization
Multi-Tasking
Quyền lợi
60 days probation with Full salary & Social Insurance
Service charge every month after probation
Attractive remuneration package & 13th-month salary
Professional training courses
Professional workplace with young, dynamic, and excellent team members
Duty meal & Uniform provided
05 working days/week.
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Service charge every month after probation
Attractive remuneration package & 13th-month salary
Professional training courses
Professional workplace with young, dynamic, and excellent team members
Duty meal & Uniform provided
05 working days/week.
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Thông tin khác
Mức lương
Thoả thuận
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Nam
Kinh nghiệm
Không yêu cầu kinh nghiệm
Thoả thuận
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Nam
Kinh nghiệm
Không yêu cầu kinh nghiệm
Thông tin chung
- Ngày hết hạn: 19/03/2023
- Thu nhập: Thoả thuận
Giới thiệu công ty
Xem trang công ty
Perfectly located by the shores of the largest lake of Hanoi and surrounded by beautiful landscaped garden and courtyard, the hotel provides perfect balance between tranquility and convenience. Take in panoramic view of Hanoi's largest lake and enjoy great comforts in the 299 spacious guest rooms ...
Perfectly located by the shores of the largest lake of Hanoi and surrounded by beautiful landscaped garden and courtyard, the hotel provides perfect balance between tranquility and convenience. Take in panoramic view of Hanoi's largest lake and enjoy great comforts in the 299 spacious guest rooms ...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Công Ty TNHH Japfa Comfeed Việt Nam
10 triệu - 30 triệu VND
06/11/2024
Hà Nội
CÔNG TY TNHH SCBIO
8 triệu - 15 triệu VND + doanh số + thưởng + hỗ trợ
01/11/2024
Hà Nội
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM BELL24VN Inc.
Từ 7 Triệu - 9 Triệu VND
17/10/2024
Hà Nội
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
30/10/2024
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
Công Ty Cổ Phần PHÁT TRIỂN GIÁO DỤC VÀ ĐÀO TẠO Odin - Odin Language Academy
10 - 12 triệu
27/10/2024
Hà Nội
Công ty TNHH MTV đầu tư thương mại và xây dựng Hải Phong
8 - 10 triệu VND
06/11/2024
Hà Nội
CÔNG TY CP THƯƠNG MẠI VÀ XUẤT NHẬP KHẨU CTCT GROUP
12 Tr - 20 Tr VND
31/10/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.