Guest Service Agent - Nhân Viên Lễ Tân

InterContinental Hanoi Westlake

Địa điểm làm việc: Kiên Giang

Hết hạn: 25/12/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received/sent
Cashes hotel guest's personal and travellers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest's safety box use at all times
Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
Performs audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand
Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP's

Yêu cầu

1. Education:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

2. Service years in the field:

1-year experience in guest/customer service, or an equivalent combination of education and experience.

3. Knowledge and skills:

Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Guest Services related System

4. Language:English and Vietnamese

Quyền lợi

Competitive salaryService charge
Social Insurance as law
Bao Viet Health insurance for personal and family
24/7 Accident Insurance
Rest & Relaxation Allowance
Relocation assistance
Repatriation allowance
Home Leave allowance
Housing, uniform, meal, and transportation are provided by the resort
Gym room

Thông tin khác

Địa điểm làm việc
➢ An Thới, Phú Quốc, tỉnh Kiên Giang (Kiên Giang)

Thông tin chung

Ngày hết hạn: 25/12/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience...

Quy mô công ty

Từ 101 - 500 nhân viên

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