Guest Service Center Agent / Nhân Viên Tổng Đài

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 Speak to guests and co-workers using clear, appropriate and professional language.
 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Talk with and listen to other employees to effectively exchange information.
 Provide assistance to coworkers, ensuring they understand their tasks.