Guest Service Center Agent/Operator/ Nhân Viên Tổng Đài

Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Grand Opera Hotel' Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.