[H2] (VIETJET AIR) CUSTOMER SERVICE TEAM LEAD
Nhân viên tư vấn
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 31/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 10 Tr - 12 Tr VND
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 0,5 năm
Mô tả công việc
Mô tả Công việc
Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
Handle operational tasks (flight time changes, ticket adjustments, etc.).
Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
Perform QA tasks to assess and implement plans to improve contact center quality.
Handle "hot cases" requiring the intervention or authority of the Team Leader.
Provide training for newbies if assigned by the PM.
Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
Handle operational tasks (flight time changes, ticket adjustments, etc.).
Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
Perform QA tasks to assess and implement plans to improve contact center quality.
Handle "hot cases" requiring the intervention or authority of the Team Leader.
Provide training for newbies if assigned by the PM.
Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
Handle operational tasks (flight time changes, ticket adjustments, etc.).
Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
Perform QA tasks to assess and implement plans to improve contact center quality.
Handle "hot cases" requiring the intervention or authority of the Team Leader.
Provide training for newbies if assigned by the PM.
Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
Handle operational tasks (flight time changes, ticket adjustments, etc.).
Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
Perform QA tasks to assess and implement plans to improve contact center quality.
Handle "hot cases" requiring the intervention or authority of the Team Leader.
Provide training for newbies if assigned by the PM.
Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
Yêu cầu
Yêu Cầu Công Việc
Education level: College degree or higher.
At least 6 months to 1 year of experience in a similar position.
Good communication skills in English.
Sharp, independent thinking ability, and a proactive work attitude.
Willingness to work flexible, rotating shifts.
Benefits:
Starting salary: 10,000,000 - 12,000,000 VND/month.
Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24's policies, including teambuilding/travel, Tet bonuses, year-end parties, competitions, partner discounts, and more.
Work in a supportive environment with opportunities for promotion through regular performance reviews.
Receive leadership training and specialized courses to support career advancement.
Develop diverse and valuable professional relationships for your future career path.
Working time: Flexible: 8 hours/day (including a 1-hour break) with 1 day off per week, within the following shifts:
Earliest shift: [protected info]
Latest shift: 14:00 - 22:00
Location: No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.
Education level: College degree or higher.
At least 6 months to 1 year of experience in a similar position.
Good communication skills in English.
Sharp, independent thinking ability, and a proactive work attitude.
Willingness to work flexible, rotating shifts.
Benefits:
Starting salary: 10,000,000 - 12,000,000 VND/month.
Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24's policies, including teambuilding/travel, Tet bonuses, year-end parties, competitions, partner discounts, and more.
Work in a supportive environment with opportunities for promotion through regular performance reviews.
Receive leadership training and specialized courses to support career advancement.
Develop diverse and valuable professional relationships for your future career path.
Working time: Flexible: 8 hours/day (including a 1-hour break) with 1 day off per week, within the following shifts:
Earliest shift: [protected info]
Latest shift: 14:00 - 22:00
Location: No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Độ tuổi:
Không giới hạn tuổi
Lương:
10 Tr - 12 Tr
VND
Không giới hạn tuổi
Lương:
10 Tr - 12 Tr
VND
Thông tin chung
- Thu nhập: 10 triệu - 12 triệu VND
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/10/2024
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