[HCM] Branch Manager

Main duties
Lead and manage all branch operations to ensure efficiency, service quality, and business performance. Design and standardize operating processes, SOPs, KPI systems, and governance frameworks across departments. Drive organizational improvement, cross-functional collaboration, and operational risk control to support sustainable growth. Develop branch employees and implement business strategies aligned with the company's objectives.
Main Job Responsibilities
• Design and standardize branch operating model, including clear role ownership, process flow, and cross-functional coordination (Operations, Logistics, Sales, Pricing).
• Develop and implement standardized SOPs, workflow, and control mechanisms to ensure consistency and reduce dependency on individuals.
• Design and implement role-based KPI framework aligned with business operations, ensuring measurable performance evaluation across teams.
• Thiết lập cơ chế quản trị (governance), quy trình escalation và kiểm soát rủi ro, nhằm đảm bảo hoạt động ổn định, tuân thủ và giảm thiểu sai sót. Establish governance structure, escalation rules, and risk control mechanisms to ensure operational stability and compliance.
• Lead organizational change and drive alignment across teams to transition from experience-based operations to system-based management.
• Develop and implement branch operation strategies in line with company direction and targets.
• Manage all branch operations, including Logistics and Operation (Ocean/Air), Export, Import Sales, Procument ensuring efficiency, service quality, and cost control.
• Lead and develop branch staff through task assignment, performance evaluation, training, and succession planning.
• Ensure compliance with laws, internal regulations, and operational risk control.
• Prepare periodic reports on branch performance and propose improvement solutions to General Director
• Perform other duties as assigned by the General Director.
• Direct Reporting Lines: General Director