[HCM] Call Center (Inbound)

Công ty Cổ Phần Timo Việt Nam - Ngân Hàng Số TIMO

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 21/03/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

About Timo
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
What you will be doing
+ Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo...
+ Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer's needs.
+ Other major duties such as lock card, active card/account, notify transactions or account balance/customer's card...
+ Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
+ Provide innovative offers to improve the quality service of Contact Center.
+ Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
+ Take part in building procedures and regulations for projects related to Contact Center.
+ Implement tasks allocated by Contact Center Manager

Yêu cầu

Your skill and experience:
+ Having Financial Institution experience is a plus.
+ Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.
+ Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
+ Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.
+ Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.

Quyền lợi

Full benefits and salary during probation
Premium health care insurance & Other benefits as per stated in Vietnamese Labor Law
Competitive salary and learning culture

Thông tin khác

Ngày Đăng Tuyển
21/02/2024
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
Lĩnh vực
Tài Chính
Kỹ Năng
Chăm Sóc Khách Hàng, English Communication, Customer Service Knowledge, Call Center System, Call Processing
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ

Thông tin chung

Ngày hết hạn: 21/03/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

At Timo, we focus on building a simple and convenient banking experience for our valued customers. With one Timo app, customers can leave their banking worries behind and enjoy life to the fullest.
Timo is the newest entrant to the Financial scene as a digital bank that aims to help customers on their journey to financial freedom. In partnership with Viet Capital Bank, Timo promises a private banking experience one would expect from other banks, but without the hassle of maintaining a huge balance.
Understanding the advantages of digital channels as well as the importance of smartphones in today's world, the experience that Timo brings is "banking-on-the-go" that allows customers to manage, grow and access their funds anywhere, anytime.

Quy mô công ty

Từ 101 - 500 nhân viên

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