[HCM] Cluster E-Commerce Manager (OTA)

Position: Cluster E-Commerce Manager (OTA Sales)
Reports to: CCO
Location: Ho Chi Minh City
OVERALL OBJECTIVE
This position is responsible for achieving the online sales target for all M Village locations, with OTAs as the main channel. Reporting directly to the CCO, the role builds the online sales strategy and executes it end-to-end, including pricing, OTA partnerships, campaigns and new demand sources.
MAIN RESPONSIBILITIES
Achieve the e-commerce revenue targets for all M Village locations.
Develop and execute the annual e-commerce strategy, budget and channel mix, with OTAs as the primary channel.
Manage online rates and inventory across all channels, ensuring rate parity and accuracy.
Monitor competitors' rates and offers daily, and propose promotions and packages to stay competitive and maximise revenue across all locations.
Manage all OTA partners as key accounts through daily communication, periodic account health checks, business reviews and production tracking.
Negotiate commission, partner programs, visibility boosters and campaign participation with OTA market managers.
Maximise OTA ranking and conversion by keeping content, room mapping and review scores at the highest standard across OTAs and metasearch.
Identify and open new business sources, including regional and niche OTAs
Drive direct online bookings through the brand website and booking engine, and coordinate SEM, metasearch and digital campaigns with Marketing, tracking ROI.
Manage distribution connectivity (channel manager, PMS, booking engine) and onboard new properties and pre-openings on all channels.
Report weekly and monthly to the CCO on production, pick-up, pace, channel mix and cost of distribution versus budget and forecast; maintain the e-commerce database.
Stay abreast of industry trends.
QUALIFICATIONS
At least 3 years of experience working with OTAs
Deep understanding of OTA ranking, partner programs, campaigns and commission models.
Proven sales record in both growing existing accounts and opening new partners.
Revenue management basics: PMS, booking engine, metasearch.
Hands-on experience with rates, inventory, parity, extranets and channel managers.
Experience managing many properties at once in a cluster set-up.
Strong analytical skills and Excel proficiency; able to turn data into decisions.
Excellent English, with strong negotiation and stakeholder management skills.
Strongly preferred
Background as Market Manager / Account Manager at an OTA platform
Experience running a multi-property portfolio in a cluster set-up, handling all locations and segments.
Network with OTA market managers in Vietnam or a source-market language (Chinese, Korean) is a plus.
WHAT WE OFFERS
The chance to shape M Village's distribution strategy across a growing portfolio.
Competitive salary, 13th-month salary and a revenue-based bonus.
Social insurance contributions based on 100% of base salary.
Premium private health insurance and an annual premium health check-up.
Additional annual leave based on years of service.
A structured competency framework with a clear growth path.
Family and life-event allowances, quarterly team events, employee discounts and free trial stays at newly opened properties.
CONTACT:
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